Microsoft Dynamics 365 Applications (CRM)

Overview


Applications in Microsoft Dynamics 365 (CRM) mainly focus on basic concept of Dynamics 365, Sales and Service Module. This training program focuses on the key methodologies of working with Customers, including Sales Process cycle and cost-effective resolution of service issues and complaints. Applications in Microsoft Dynamics 365 accelerates digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Audience: It is intended for individuals who plan to implement, deploy, use, maintain, consult or support Microsoft Dynamics CRM in their organization.

Microsoft Dynamics 365 Applications (CRM) consist of following courses

Course Name Duration (days)
Introduction to Dynamics 365 Download Content
1
Agent Enablement in Microsoft Dynamics 365 for Customer Service Download Content
1
Service Intelligence in Microsoft Dynamics 365 for Customer Service Download Content
1
Voice of the Customer in Microsoft Dynamics 365 for Customer Service Download Content
1
Unified Service Desk in Microsoft Dynamics 365 for Customer Service Download Content
1
Microsoft Dynamics 365 for Field Service Download Content
1
Relationship Management in Microsoft Dynamics 365 for Sales Download Content
2
Sales Management in Dynamics 365 Download Content
2
Total 10
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 10 Days
Fee : Dubai: $5,530 , India: $3,640
On Request
Instructor-Led Online Training
Duration : 10 Days
Fee : $3,400
On Request
* Prices applicable only for Indian residents with residency proof. 18% GST additional.
Course Prerequisites
  • Basic understanding of CRM
Microsoft Dynamics 365 Applications (CRM) Review Benefits

Upon Completion of this Course, you will accomplish following:-

  • Identify Customers who would benefit from Sales Management.
  • Types of Core Records and How to use types in Sales Management.
  • Determine how to work with leads and opportunities.
  • Features and Functionalities Related to Operation.
  • Introduction of Social Engagement.
  • Identify how to work Cases and Case Resolution Process
  • Working on Case Routing Rules and Service Dashboards
  • Create Personal and System charts for Service Management.

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft Dynamics 365 Applications (CRM) at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Verbatim Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?
Student Name Country Month Feedback Rating
Wadir Ekhlas Netherlands Jan-2019 A1. Megha is very skilled and kan answer all the questions. She can explain the important aspects very calm with a good helicopter view.