Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Overview


Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate training course build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.


Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate consist of following courses

Course Name Duration (days)
Dynamics 365 for customer engagement for customer service Download Content
1
Microsoft Power Platform + Dynamics 365 Core Download Content
5
Total 6
Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 6 Days
Fee : USD 1,900 (Includes Taxes)  
Classroom Training(Available: London, Dubai, India, Sydney, Vancouver)
Duration : 6 Days
Fee : On Request
On Request


Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Review Benefits
  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Perform configuration
  • Manage cases and the knowledge base
  • Manage queues, entitlements, and SLAs
  • Configure voice of the customer