Leadership Excellence and Becoming a Professional manager Course Overview

Leadership Excellence and Becoming a Professional manager Course Overview

The Leadership Excellence and Becoming a Professional Manager course is a comprehensive program designed to equip learners with the essential skills and knowledge for effective leadership and management. Through a series of modules, participants will explore the principles of Servant Leadership, learning to embody traits that foster trust and performance in a team. They'll also delve into Emotional Intelligence to better manage interpersonal relationships and enhance their EQ to strategically interpret situations.

The course emphasizes the importance of Core Values, encouraging the development of personal branding, integrity, and collaboration. In Thinking Smart strategies, learners are taught to communicate assertively, create win-win scenarios, and master the art of reading verbal and nonverbal cues. Conflict Resolution techniques, such as the Thomas Kilmann Instrument, are covered to ensure timely and effective dispute management.

Finally, the module on Feedback & Coaching differentiates between the two, introduces the STAR and GROW models, and discusses how to avoid thinking traps. By the end of the course, participants will be well-equipped with the tools to lead with excellence, coach effectively, and manage conflicts, ultimately becoming professional managers who can navigate the complexities of the modern workplace.

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  • Live Training (Duration : 24 Hours)
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♱ Excluding VAT/GST

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Course Prerequisites

To ensure that participants gain the most from the Leadership Excellence and Becoming a Professional Manager course, the following prerequisites are suggested:


  • Basic Understanding of Management Principles: Familiarity with the fundamentals of management to contextualize the leadership concepts taught in the course.


  • Experience in a Team Environment: Practical experience working in a team, which could be in a professional, volunteer, or academic setting, to appreciate the dynamics of leadership and team interaction.


  • Openness to Self-Reflection: Willingness to critically evaluate one's own leadership style and behaviors, which is essential for personal growth and development.


  • Communication Skills: Basic proficiency in verbal and written communication to effectively participate in discussions and exercises.


  • Interest in Personal Development: A genuine interest in improving one's leadership abilities and managerial effectiveness.


  • Problem-Solving Skills: Some experience with problem-solving in a work or team setting to relate to the course material on strategic thinking and conflict resolution.


Remember, these prerequisites are meant to provide a foundation for learning and are not intended to exclude interested participants who have a passion for developing their leadership skills. The course is designed to be an enriching experience for a diverse range of participants, and a proactive attitude and eagerness to learn are the most important factors for success.


Target Audience for Leadership Excellence and Becoming a Professional manager

This course equips aspiring and current managers with leadership and Emotional Intelligence skills for professional growth.


  • Middle to Senior Management Executives
  • Team Leaders and Supervisors
  • Project Managers
  • Human Resources Professionals
  • Organizational Development Practitioners
  • Emerging Leaders and High-potential Employees
  • Entrepreneurs and Business Owners
  • Management Consultants
  • Professionals seeking career advancement into managerial roles
  • Individuals aiming to improve their leadership and managerial abilities


Learning Objectives - What you will Learn in this Leadership Excellence and Becoming a Professional manager?

Introduction to Learning Outcomes:

This course is designed to equip aspiring managers and leaders with the skills necessary to excel in today's dynamic workplace, focusing on Servant Leadership, Emotional Intelligence, core values, strategic action, and effective communication.

Learning Objectives and Outcomes:

  • Understand and embody the traits of a servant leader to foster a supportive and growth-centric organizational culture.
  • Navigate leadership challenges with resilience and adaptability, particularly during difficult times, reinforcing team unity and motivation.
  • Apply Emotional Intelligence to enhance interpersonal relations and strategic decision-making, while recognizing and developing high EQ in others.
  • Cultivate a strong personal brand built on integrity, trust, and active listening, improving collaboration, and productivity within teams.
  • Develop Strategic Thinking skills to identify opportunities, communicate assertively, and create win-win scenarios in professional settings.
  • Master the art of delegation and saying "no" effectively, balancing assertiveness with workplace diplomacy.
  • Utilize feedback and coaching techniques such as the STAR and GROW models to mentor team members, enhance their performance, and foster professional growth.
  • Resolve conflicts efficiently by understanding different Conflict Management styles and focusing on mutual gains and root-cause analysis.
  • Embrace the concept of continuous learning and improvement, positioning oneself as a mentor who guides teams towards excellence.
  • Lead with core values that prioritize teamwork, coordination, and a zero-tolerance approach to negative traits, promoting a positive and productive work environment.

Technical Topic Explanation

GROW model

The GROW model is a coaching framework used to enhance leadership excellence and aid in becoming a professional manager. It stands for Goal, Reality, Options, and Way Forward. First, it identifies the goal to achieve. Next, it assesses the current reality and the challenges faced. Then, it explores various options or strategies to overcome these challenges. Finally, it defines the way forward by selecting the best options to reach the goal. This structured approach is integral in professional manager training and certification, promoting effective problem-solving and decision-making skills.

Servant Leadership

Servant leadership is a philosophy where leaders prioritize serving their team, helping each member grow and perform as highly as possible. Unlike traditional leadership, where the leader's main focus is on the success of their company or themselves, servant leaders put their employees' needs first and help develop their skills through leadership excellence training and professional manager training. This approach not only enhances team collaboration and morale but often leads to higher productivity and engagement. By becoming a professional manager who embraces servant leadership, one can foster a supportive and inclusive workplace.

Emotional Intelligence

Emotional intelligence is the ability to understand and manage your emotions and the emotions of others. It's crucial for effective leadership and plays a significant role in professional environments. By mastering emotional intelligence, you enhance your skills in collaboration, conflict resolution, and decision-making. For those seeking leadership excellence, training in emotional intelligence is a valuable component of becoming a professional manager and excelling in diverse workplace scenarios. It helps managers navigate interpersonal dynamics adeptly, fostering a productive and harmonious work environment. Professional manager certification often includes aspects of emotional intelligence to bolster these skills comprehensively.

Core Values

Core values are foundational beliefs that dictate behavior and guide individuals and organizations in decision-making processes. They embody principles that drive priorities, influence behavior, inspire people's involvement, and reflect what an entity values most. For professionals, aligning personal values with organizational core values can enhance job satisfaction, foster leadership excellence, and support career progression toward becoming a professional manager. Core values provide the blueprint for professional manager training and certification, ensuring consistency in strategic objectives and promoting a culture of leadership excellence.

Thinking Smart

Thinking Smart involves applying critical thinking and innovative problem-solving skills to navigate complex situations effectively. This concept is particularly relevant in leadership and management, where decision-making can significantly impact organizational success. By integrating techniques from leadership excellence training and professional manager certification programs, individuals can enhance their ability to think strategically and adapt to challenges swiftly. Leadership excellence courses often emphasize these skills, equipping aspiring leaders with tools to assess various scenarios intelligently and lead with insight. Thinking Smart is essential for anyone aiming to achieve professionalism and excellence in management roles.

Conflict Resolution

Conflict resolution involves addressing and resolving disagreements or disputes effectively within a team or organization. It focuses on identifying the root causes of conflicts, understanding differing perspectives, and finding a mutually acceptable solution through communication and negotiation. Effective conflict resolution leads to improved relationships and a healthier work environment. Training in conflict resolution, often part of leadership excellence courses or professional manager training, equips individuals with the skills to manage and resolve conflicts, fostering a collaborative and productive team atmosphere, crucial for anyone aspiring to become a professional manager.

Feedback & Coaching

Feedback and coaching are pivotal for anyone on the path to becoming a professional manager. Feedback involves providing constructive criticism and positive reinforcement, helping individuals understand their performance and areas for improvement. Coaching, closely related, is a more personalized approach aimed at developing a person's skills and competencies. Both are essential in professional manager training and are key components of leadership excellence training. These practices not only enhance personal growth but also fortify leadership capabilities, vital for professional managers aiming to lead their teams effectively and achieve organizational goals.

Thomas Kilmann Instrument

The Thomas-Kilmann Instrument is a model used in conflict resolution and management training. It assesses an individual's behavior in conflict situations—where people can have differing opinions, goals, or needs. The model identifies five main styles of handling conflicts: competing, collaborating, compromising, avoiding, and accommodating. Each style is applied based on the situation to effectively manage and resolve disputes. This tool is crucial in leadership excellence training and professional manager certification programs, helping aspiring leaders and managers develop essential skills for maintaining positive workplace relationships and achieving organizational goals.

Target Audience for Leadership Excellence and Becoming a Professional manager

This course equips aspiring and current managers with leadership and Emotional Intelligence skills for professional growth.


  • Middle to Senior Management Executives
  • Team Leaders and Supervisors
  • Project Managers
  • Human Resources Professionals
  • Organizational Development Practitioners
  • Emerging Leaders and High-potential Employees
  • Entrepreneurs and Business Owners
  • Management Consultants
  • Professionals seeking career advancement into managerial roles
  • Individuals aiming to improve their leadership and managerial abilities


Learning Objectives - What you will Learn in this Leadership Excellence and Becoming a Professional manager?

Introduction to Learning Outcomes:

This course is designed to equip aspiring managers and leaders with the skills necessary to excel in today's dynamic workplace, focusing on Servant Leadership, Emotional Intelligence, core values, strategic action, and effective communication.

Learning Objectives and Outcomes:

  • Understand and embody the traits of a servant leader to foster a supportive and growth-centric organizational culture.
  • Navigate leadership challenges with resilience and adaptability, particularly during difficult times, reinforcing team unity and motivation.
  • Apply Emotional Intelligence to enhance interpersonal relations and strategic decision-making, while recognizing and developing high EQ in others.
  • Cultivate a strong personal brand built on integrity, trust, and active listening, improving collaboration, and productivity within teams.
  • Develop Strategic Thinking skills to identify opportunities, communicate assertively, and create win-win scenarios in professional settings.
  • Master the art of delegation and saying "no" effectively, balancing assertiveness with workplace diplomacy.
  • Utilize feedback and coaching techniques such as the STAR and GROW models to mentor team members, enhance their performance, and foster professional growth.
  • Resolve conflicts efficiently by understanding different Conflict Management styles and focusing on mutual gains and root-cause analysis.
  • Embrace the concept of continuous learning and improvement, positioning oneself as a mentor who guides teams towards excellence.
  • Lead with core values that prioritize teamwork, coordination, and a zero-tolerance approach to negative traits, promoting a positive and productive work environment.