We're open through the holidays to support your upskilling goals — Which training do you want to book?
We're open through the holidays to support your upskilling goals — Which training do you want to book?
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ManageEngine Enterprise and IT Service Management (ITSM/ESM) is a unified platform designed to streamline and automate IT services and enterprise-wide service delivery. It enables organizations to manage incidents, service requests, problems, changes, assets, and configurations through structured workflows and centralized control. By extending ITSM principles beyond IT, ManageEngine ESM supports service management across HR, facilities, finance, and other business functions.
In today’s digital-first enterprises, effective service management is essential for maintaining operational efficiency, service quality, and user satisfaction. ManageEngine ITSM helps organizations standardize service processes, reduce downtime, and improve response times through automation, self-service portals, and intelligent ticket routing. It also provides visibility into service performance using dashboards, analytics, and reporting.
Learning ManageEngine Enterprise and IT Service Management equips professionals with practical skills in service desk operations, ITIL-aligned processes, workflow automation, and asset management. These skills are valuable for IT service managers, support teams, and enterprise operations professionals managing scalable, efficient, and customer-focused service environments.
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ManageEngine Enterprise and IT Service Management evolved to address the growing need for structured and scalable service delivery in modern organizations. Early IT service desks focused mainly on incident handling, with limited visibility and automation. As IT environments became more complex, ManageEngine expanded its service management capabilities to support end-to-end ITSM processes.
Over time, the platform adopted ITIL-aligned best practices, integrating asset management, change control, and configuration management. The concept of Enterprise Service Management further extended these capabilities beyond IT, enabling non-IT departments to adopt standardized service workflows. Today, ManageEngine ITSM and ESM solutions support centralized service governance, automation, and continuous improvement across enterprise environments.
Another key trend is the use of analytics and performance insights to monitor service quality and identify improvement areas. There is also growing emphasis on self-service portals and user experience, empowering users to resolve issues quickly. As enterprises continue to modernize operations, ManageEngine ITSM and ESM remain essential for delivering reliable, scalable, and efficient service management.
Ans - No, the published fee includes all applicable taxes.
