macOS Support Essentials 11 - Big Sur Course Overview

Certainly! Here are the minimum required prerequisites for students interested in undertaking the macOS Support Essentials 11 - Big Sur course:

• Basic understanding of macOS: Familiarity with navigating the macOS interface, using Finder, and basic macOS operations.
• Fundamental computer skills: Ability to use a keyboard and mouse, and perform basic file management tasks.
• Basic knowledge of networking concepts: Understanding of network connectivity and the ability to connect to a network using Wi-Fi or Ethernet.
• Familiarity with basic command-line usage: Comfort with opening and using Terminal to execute simple commands would be beneficial.
• General problem-solving skills: Ability to troubleshoot simple issues on a computer, such as software installation problems or connectivity issues.

While prior experience with macOS is helpful, the course is designed to accommodate individuals who are new to macOS support. Students with a willingness to learn and apply new concepts will be able to successfully complete the course.

Target Audience for macOS Support Essentials 11 - Big Sur

The macOS Support Essentials 11 - Big Sur course is designed for IT professionals seeking to master Apple's latest OS.

• IT technicians and support staff specializing in Apple software and hardware
• System administrators managing macOS devices in corporate environments
• Help desk specialists providing user assistance for macOS users
• Network administrators responsible for integrating macOS devices within network infrastructure
• Apple enthusiasts and power users looking to deepen their technical expertise
• Professionals aiming to obtain the Apple Certified Support Professional (ACSP) certification
• Educators and trainers preparing to teach macOS functionalities
• Technical coordinators managing complex, networked macOS installations
• Security professionals ensuring macOS systems are secure and compliant

Learning Objectives - What you will Learn in this macOS Support Essentials 11 - Big Sur?

Introduction to the macOS Support Essentials 11 - Big Sur Course Learning Outcomes

Gain comprehensive knowledge and hands-on experience in troubleshooting macOS Big Sur, managing user accounts, file systems, and ensuring network security through practical lessons and real-world scenarios.

Learning Objectives and Outcomes

• Install and configure macOS Big Sur: Understand the process of installing, updating, and configuring macOS, alongside utilizing macOS Recovery and command-line tools for system management.
• User account management: Learn to create, manage, and secure user accounts along with understanding how to manage home folders and password policies.
• File system management: Acquire skills in managing file systems, leveraging FileVault for encryption, and handling permissions to secure data and facilitate sharing.
• Data management expertise: Master the use of Time Machine for backups, manage system resources effectively, and utilize metadata and searching tools like Spotlight and Siri.
• Application installation and troubleshooting: Get proficient in installing and managing applications, troubleshooting common app issues, and managing files associated with apps.
• Network configuration and troubleshooting: Develop the ability to configure basic and advanced network settings and troubleshoot various network issues.
• Network services management: Learn to manage network services, host sharing, and personal firewalls to maintain a secure and efficient network environment.
• System management and peripheral troubleshooting: Enhance skills in managing printers and scanners, troubleshooting peripheral and startup issues, and ensuring smooth system operation.
• Security and privacy controls: Understand macOS's security features, including managing and customizing privacy settings to protect user data.
• Advanced tools and techniques: Gain insight into advanced macOS features and tools, and learn to apply them in real-world IT scenarios to optimize performance and user experience.