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MacOS Device and Support Essentials X Course Overview

MacOS Device and Support Essentials X Course Overview

The macOS Support Essentials 12 course is designed to provide a deep dive into the functionalities and troubleshooting of macOS Monterey. Aimed at support professionals, IT specialists, and avid Mac users, this comprehensive course covers installation, configuration, management, and troubleshooting of macOS systems.

Starting with Module 1, learners get to grips with macOS Monterey's installation process, learn how to perform System updates, upgrades, or reinstalls, configure basic system settings, utilize the command line, utilize macOS Recovery, and keep the system updated.

As the course progresses through Module 2 to Module 8, it delves into User account management, File system organization, data management, Application handling, Network configuration, Network services, and System management. This includes managing user accounts, securing data with FileVault, working with File permissions, troubleshooting network issues, and resolving peripheral and system start-up problems.

By the end of the macOS Support Essentials 12 course, participants will be well-equipped with the knowledge and skills to effectively support and manage macOS Monterey environments, ensuring they can provide expert assistance and maintain smooth operations in a variety of professional scenarios.

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Successfully delivered 12 sessions for over 78 professionals

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(without exam) 		1,200 (USD)
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Course Advisor

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Abhishek Soni

8+ Years Experience

RedHat Certified Instructor (RHCI)

Working with Koenig Solutions for 9 years.

Target Audience for macOS Support Essentials 12 - macOS Monterey

The macOS Support Essentials 12 course is designed for professionals seeking in-depth knowledge of macOS Monterey configuration and troubleshooting.


  • IT professionals responsible for deploying and maintaining Macs in a corporate environment
  • Technical support personnel
  • Systems administrators managing macOS devices
  • Help desk specialists
  • Apple Certified Support Professionals (ACSPs) looking to update their certification
  • Network managers who oversee macOS clients
  • Education sector IT administrators and support staff
  • Professionals transitioning from Windows to macOS IT support roles
  • Service technicians preparing for the AppleCare Mac Technician (ACMT) certification
  • Power users seeking to deepen their understanding of macOS features and capabilities


Learning Objectives - What you will Learn in this macOS Support Essentials 12 - macOS Monterey?

Introduction to Course Learning Outcomes and Concepts

Gain in-depth knowledge and practical skills to support and troubleshoot macOS Monterey, from installation to network services and system management.

Learning Objectives and Outcomes

  • Understand the process of installing, updating, upgrading, or reinstalling macOS Monterey, ensuring a stable and efficient operating system environment.
  • Utilize macOS Recovery and command-line tools to configure system settings and resolve issues, enhancing problem-solving abilities.
  • Manage user accounts effectively, including creation, administration, and customization of user home folders, bolstering system security.
  • Implement security and privacy settings to protect user data, using FileVault and managing permissions to ensure compliance and data integrity.
  • Explore file systems and storage management, learning best practices for organizing, storing, and securing data on macOS.
  • Leverage metadata, Spotlight, and Siri for efficient data management and system resource optimization, increasing productivity.
  • Master the use of Time Machine for reliable data backup and recovery, minimizing data loss risks.
  • Install, manage, and troubleshoot applications, ensuring software runs smoothly and meets user needs.
  • Configure basic and advanced network settings, troubleshoot network issues, to maintain robust connectivity.
  • Diagnose and resolve issues with peripherals, printers, scanners, and system start-up, enhancing overall system reliability and user support.

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