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MacOS Support Essentials 10.15 (Catalina) Course Overview

MacOS Support Essentials 10.15 (Catalina) Course Overview

The macOS Support Essentials 10.15 (Catalina) course is a comprehensive study designed to provide in-depth knowledge and troubleshooting skills for IT professionals managing and supporting macOS Catalina systems. Who should attend? This course is ideal for computer network managers, computer lab managers, and technical support personnel who assist Mac users.

Throughout the course, learners will dive into macOS Catalina tools and resources to effectively resolve issues, understand the Core functionality of macOS Catalina, and where to find additional information when needed. The curriculum is also geared toward preparing attendees for the Apple Certified Support Professional (ACSP) 10.15 certification, ensuring they are qualified to handle a variety of scenarios in a professional environment. By the end of the course, participants will have gained valuable insights and practical experience to enhance their technical proficiency in supporting macOS Catalina.

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Target Audience for macOS Support Essentials 10.15 (Catalina)

The macOS Support Essentials 10.15 course equips network managers and Mac support personnel with Catalina troubleshooting skills and ACSP certification prep.


Target audience for the macOS Support Essentials 10.15 course includes:


  • IT professionals managing macOS networks or computer labs
  • Technical support staff supporting Mac users
  • Help desk specialists dealing with macOS issues
  • Systems administrators responsible for macOS devices
  • Service technicians preparing for the ACSP 10.15 certification
  • Educators and trainers teaching macOS-related courses
  • Professionals looking to upskill or transition to Mac support roles
  • Mac enthusiasts aiming to deepen their technical expertise


Learning Objectives - What you will Learn in this macOS Support Essentials 10.15 (Catalina)?

Introduction to Learning Outcomes and Concepts Covered:

The macOS Support Essentials 10.15 course equips participants with comprehensive troubleshooting skills, detailed understanding of macOS Catalina, and prepares them for the ACSP 10.15 certification.

Learning Objectives and Outcomes:

  • Gain proficiency in using macOS Catalina's troubleshooting tools and resources to effectively resolve issues.
  • Understand the key features and functionality of macOS Catalina, including system customization and configuration.
  • Learn how to navigate and utilize macOS Catalina's user interface and built-in applications to support users.
  • Acquire the skills to manage user accounts, file systems, and data effectively on a macOS Catalina system.
  • Develop the ability to configure network settings in macOS Catalina and troubleshoot network issues.
  • Explore system security and privacy features of macOS Catalina and learn how to secure systems against threats.
  • Understand how to use Time Machine and other backup methods to protect data and ensure business continuity.
  • Gain hands-on experience with macOS utilities and command-line tools for system management.
  • Prepare for the Apple Certified Support Professional (ACSP) 10.15 certification with targeted study and examination strategies.
  • Learn best practices for supporting and troubleshooting macOS Catalina in a networked environment, including collaboration with other Apple devices.

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