macOS Support Essentials 10.15 (Catalina) Course Overview

To ensure that you can fully benefit from the macOS Support Essentials 10.15 (Catalina) course, you should have the following minimum required knowledge before enrolling:

• A basic understanding of macOS experience, ideally with the latest version, which will help you grasp the concepts and procedures explained in the training.
• Familiarity with basic computer navigation and terminology, as it will allow you to follow the course content more effectively.
• Experience with using a Mac in a network environment is beneficial, as the course covers network-based macOS issues.
• Basic troubleshooting experience or a mindset for problem-solving, which is essential for understanding support essentials and troubleshooting techniques.
• An eagerness to learn about the macOS operating system and its built-in tools for effective support and troubleshooting.

Please note that while prior experience with macOS is highly beneficial, the course is designed to accommodate participants with varying levels of experience, and the instructor will guide you through the essentials required to support and troubleshoot macOS Catalina effectively.

Target Audience for macOS Support Essentials 10.15 (Catalina)

The macOS Support Essentials 10.15 course equips network managers and Mac support personnel with Catalina troubleshooting skills and ACSP certification prep.

Target audience for the macOS Support Essentials 10.15 course includes:

• IT professionals managing macOS networks or computer labs
• Technical support staff supporting Mac users
• Help desk specialists dealing with macOS issues
• Systems administrators responsible for macOS devices
• Service technicians preparing for the ACSP 10.15 certification
• Educators and trainers teaching macOS-related courses
• Professionals looking to upskill or transition to Mac support roles
• Mac enthusiasts aiming to deepen their technical expertise

Learning Objectives - What you will Learn in this macOS Support Essentials 10.15 (Catalina)?

Introduction to Learning Outcomes and Concepts Covered:

The macOS Support Essentials 10.15 course equips participants with comprehensive troubleshooting skills, detailed understanding of macOS Catalina, and prepares them for the ACSP 10.15 certification.

Learning Objectives and Outcomes:

• Gain proficiency in using macOS Catalina's troubleshooting tools and resources to effectively resolve issues.
• Understand the key features and functionality of macOS Catalina, including system customization and configuration.
• Learn how to navigate and utilize macOS Catalina's user interface and built-in applications to support users.
• Acquire the skills to manage user accounts, file systems, and data effectively on a macOS Catalina system.
• Develop the ability to configure network settings in macOS Catalina and troubleshoot network issues.
• Explore system security and privacy features of macOS Catalina and learn how to secure systems against threats.
• Understand how to use Time Machine and other backup methods to protect data and ensure business continuity.
• Gain hands-on experience with macOS utilities and command-line tools for system management.
• Prepare for the Apple Certified Support Professional (ACSP) 10.15 certification with targeted study and examination strategies.
• Learn best practices for supporting and troubleshooting macOS Catalina in a networked environment, including collaboration with other Apple devices.