MacOS Support Essentials 10.14 (Mojave) Course Overview

MacOS Support Essentials 10.14 (Mojave) Course Overview

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The macOS Support Essentials 10.14 (Mojave) course at Koenig Solutions equips participants with essential skills in macOS troubleshooting and support. In this course, learners will explore key aspects of the operating system including installation, configuration, and management of macOS devices.

The primary learning objectives include understanding the core features of Mojave, mastering diagnostic tools, and effectively managing user accounts and data. Throughout the course, practical applications of these concepts are emphasized, enabling students to develop efficient problem-solving techniques and provide outstanding support. By the end of the course, attendees will be well-prepared to assist users, enhancing both their technical knowledge and customer service skills in a macOS environment.

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Target Audience for macOS Support Essentials 10.14 (Mojave)

macOS Support Essentials 10.14 (Mojave) is designed for IT professionals seeking to enhance their skills in supporting and troubleshooting macOS systems, focusing on essential features and services.


  • IT Support Specialists
  • Technical Support Representatives
  • Help Desk Technicians
  • System Administrators
  • Apple Certified Support Professionals
  • Desktop Support Technicians
  • Network Administrators
  • IT Trainers and Educators
  • macOS Enthusiasts seeking vocational training
  • Users transitioning from Windows to macOS
  • Corporate IT teams managing Apple devices


Learning Objectives - What you will Learn in this macOS Support Essentials 10.14 (Mojave)?

Introduction:
The macOS Support Essentials 10.14 (Mojave) course provides students with essential knowledge for supporting and troubleshooting macOS environments, covering core concepts and practical skills required for effective Mac administration.

Learning Objectives and Outcomes:

  • Understand the architecture and features of macOS Mojave.
  • Install and configure macOS Mojave and conduct system updates.
  • Utilize macOS tools for system diagnostics and troubleshooting.
  • Manage user accounts, settings, and permissions.
  • Handle storage management, including SSD and APFS considerations.
  • Implement network configurations and troubleshooting techniques.
  • Secure macOS devices with appropriate security settings and best practices.
  • Support and resolve connectivity issues in local and internet networks.
  • Utilize command-line tools for advanced administration tasks.
  • Gain skills to assist users in software installation and application support.

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