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MacOS Support Essentials 11 - Big Sur Course Overview

MacOS Support Essentials 11 - Big Sur Course Overview

The macOS Support Essentials 11 - Big Sur course is a comprehensive study designed to equip learners with the knowledge and skills necessary to become proficient in supporting and troubleshooting macOS Big Sur systems for personal and professional environments. This training covers a wide range of topics through various modules, each focused on specific aspects of the macOS.

Starting with Module 1: Installation and Configuration, students learn the essentials of installing and setting up macOS, including Command line usage and Recovery techniques. As learners progress through the course, they tackle User account management, File system handling, data management, App processes, Network configuration, Network services, and end with System management.

By mastering these areas, individuals can effectively manage security, ensure System performance, and maintain Network connectivity, becoming valuable assets in IT departments or as independent technical support professionals. The course's practical approach, through lessons on troubleshooting and configuration, ensures that participants are well-prepared to handle real-world scenarios upon completion.

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Target Audience for macOS Support Essentials 11 - Big Sur

The macOS Support Essentials 11 - Big Sur course is designed for IT professionals seeking to master Apple's latest OS.


  • IT technicians and support staff specializing in Apple software and hardware
  • System administrators managing macOS devices in corporate environments
  • Help desk specialists providing user assistance for macOS users
  • Network administrators responsible for integrating macOS devices within network infrastructure
  • Apple enthusiasts and power users looking to deepen their technical expertise
  • Professionals aiming to obtain the Apple Certified Support Professional (ACSP) certification
  • Educators and trainers preparing to teach macOS functionalities
  • Technical coordinators managing complex, networked macOS installations
  • Security professionals ensuring macOS systems are secure and compliant


Learning Objectives - What you will Learn in this macOS Support Essentials 11 - Big Sur?

Introduction to the macOS Support Essentials 11 - Big Sur Course Learning Outcomes

Gain comprehensive knowledge and hands-on experience in troubleshooting macOS Big Sur, managing user accounts, file systems, and ensuring network security through practical lessons and real-world scenarios.

Learning Objectives and Outcomes

  • Install and configure macOS Big Sur: Understand the process of installing, updating, and configuring macOS, alongside utilizing macOS Recovery and command-line tools for system management.
  • User account management: Learn to create, manage, and secure user accounts along with understanding how to manage home folders and password policies.
  • File system management: Acquire skills in managing file systems, leveraging FileVault for encryption, and handling permissions to secure data and facilitate sharing.
  • Data management expertise: Master the use of Time Machine for backups, manage system resources effectively, and utilize metadata and searching tools like Spotlight and Siri.
  • Application installation and troubleshooting: Get proficient in installing and managing applications, troubleshooting common app issues, and managing files associated with apps.
  • Network configuration and troubleshooting: Develop the ability to configure basic and advanced network settings and troubleshoot various network issues.
  • Network services management: Learn to manage network services, host sharing, and personal firewalls to maintain a secure and efficient network environment.
  • System management and peripheral troubleshooting: Enhance skills in managing printers and scanners, troubleshooting peripheral and startup issues, and ensuring smooth system operation.
  • Security and privacy controls: Understand macOS's security features, including managing and customizing privacy settings to protect user data.
  • Advanced tools and techniques: Gain insight into advanced macOS features and tools, and learn to apply them in real-world IT scenarios to optimize performance and user experience.

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