macOS Support Essentials 11 - Big Sur Certification Training Course

macOS Support Essentials 11 - Big Sur Certification Training Course Overview

This course is designed to provide the participants with a knowledge which describes the best ways to support macOS Big Sur users. The three days Apple course will accommodate participants with lectures and hands-on exercises that provide real-world experience.

Target Audience

  • Who manage computer networks or computer labs that run macOS
  • Who support Mac users
  • Regular Mac users

Learning Objectives

  • Upon completion of this course, you’ll be able to accomplish:
  • Knowledge on how to use macOS Big Sur tools and resources to troubleshoot macOS Big Sur
  • macOS Big Sur features and functionality, including how to find more information
  • Knowing how to prepare for Apple Certified Support Professional (ACSP) 11 certification
This course prepares you for Exam 9L0-453. Test your current knowledge Qubits42

macOS Support Essentials 11 - Big Sur Certification Training Course (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom 1050
Group Training
04 - 06 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 03 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Installation and Configuration
  • Introduction to macOS
  • Update, Upgrade, or Reinstall macOS
  • Set Up and Configure macOS
  • Use the Command Line
  • Use macOS Recovery
  • Update macOS
Module 2: User Accounts
  • Manage User Accounts
  • Manage User Home Folders
  • Manage Security and Privacy
  • Manage Password Changes
Module 3: File Systems
  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
  • Use Hidden Items, Shortcuts, and File Archives
Module 4: Data Management
  • Manage System Resources
  • Use Metadata, Spotlight, and Siri
  • Manage Time Machine
Module 5: Apps and Processes
  • Install Apps
  • Manage Files
  • Manage and Troubleshoot Apps
Module 6: Network Configuration
  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues
Module 7: Network Services
  • Manage Network Services
  • Manage Host Sharing and Personal Firewall
  • Discuss the vRealize Operations Cloud onboarding page
  • Add cloud accounts
  • Monitor the health of a vRealize Operations cluster
Module 8: System Management
  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Start-up and System Issues
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Course Prerequisites
  • macOS knowledge
  • Basic computer navigation skills