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We're here to help you find itLead Customer Satisfaction Manager Course Overview
The Lead Customer Satisfaction Manager course is a comprehensive training program designed to equip learners with the expertise to monitor and measure customer satisfaction effectively, following the ISO 10004 guidelines and quality management principles. This course will help learners to understand the standard and regulatory framework involved in Customer Satisfaction Management (CSM), laying a foundation of fundamental principles and concepts.
Through a structured curriculum, participants will learn how to initiate CSM methods, allocate resources, plan, and manage customer satisfaction. They'll gain skills in identifying customer expectations, selecting relevant satisfaction characteristics, collecting and analyzing satisfaction data, and reporting results.
The course also emphasizes maintenance and continuous improvement, preparing learners for a certification exam. By completing this course, individuals will be able to lead efforts in enhancing customer satisfaction, a critical component for business success and sustainability.
Successfully delivered 1 sessions for over 1 professionals
Purchase This Course
USD
View Fees Breakdown
Course Fee | 2,150 |
Total Fees |
2,150 (USD) |
USD
View Fees Breakdown
Course Fee | 1,700 |
Total Fees |
1,700 (USD) |
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with exam & Labs) |
28,359 (INR) |
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
The Lead Customer Satisfaction Manager course equips professionals with ISO 10004 quality management skills to enhance customer satisfaction.
Gain proficiency in ISO 10004 quality management guidelines for Customer Satisfaction Management (CSM), enabling effective monitoring, measuring, and enhancement of customer satisfaction.