Lead Customer Satisfaction Manager Course Overview

Lead Customer Satisfaction Manager Course Overview

The Lead Customer Satisfaction Manager course is a comprehensive training program designed to equip learners with the expertise to monitor and measure customer satisfaction effectively, following the ISO 10004 guidelines and quality management principles. This course will help learners to understand the standard and regulatory framework involved in Customer Satisfaction Management (CSM), laying a foundation of fundamental principles and concepts.

Through a structured curriculum, participants will learn how to initiate CSM methods, allocate resources, plan, and manage customer satisfaction. They'll gain skills in identifying customer expectations, selecting relevant satisfaction characteristics, collecting and analyzing satisfaction data, and reporting results.

The course also emphasizes maintenance and continuous improvement, preparing learners for a certification exam. By completing this course, individuals will be able to lead efforts in enhancing customer satisfaction, a critical component for business success and sustainability.

CoursePage_session_icon 

Successfully delivered 1 sessions for over 1 professionals

Purchase This Course

USD

1,700

View Fees Breakdown

Course Fee 1,700
Total Fees
1,700 (USD)
  • Live Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
  • date-img
  • date-img

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

  • Live Training (Duration : 40 Hours)
  • Per Participant
  • Classroom Training fee on request

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Request More Information

Email:  WhatsApp:

Koenig's Unique Offerings

Target Audience for Lead Customer Satisfaction Manager

The Lead Customer Satisfaction Manager course equips professionals with ISO 10004 quality management skills to enhance customer satisfaction.


  • Customer Service Managers
  • Quality Assurance Managers
  • Customer Experience Officers
  • Customer Success Managers
  • Operations Managers
  • Product Managers
  • Client Relationship Managers
  • Business Development Managers
  • Marketing Managers
  • Service Delivery Managers
  • Quality Management System Auditors
  • Organizational Development Professionals
  • Compliance Officers
  • Corporate Training Managers
  • Anyone involved in customer feedback or complaint handling processes


Learning Objectives - What you will Learn in this Lead Customer Satisfaction Manager?

Introduction to the Course's Learning Outcomes

Gain proficiency in ISO 10004 quality management guidelines for Customer Satisfaction Management (CSM), enabling effective monitoring, measuring, and enhancement of customer satisfaction.

Learning Objectives and Outcomes

  • Understand the ISO 10004 standard and the regulatory framework governing customer satisfaction.
  • Grasp fundamental principles and concepts of Customer Satisfaction Management.
  • Learn to initiate effective CSM methods and allocate the necessary resources for implementation.
  • Define the scope and policy of Customer Satisfaction Management within an organization.
  • Identify and determine customer expectations to align business objectives with customer needs.
  • Select and evaluate customer satisfaction characteristics and indirect and direct indicators.
  • Develop skills in collecting, preparing, and analyzing customer satisfaction data accurately.
  • Report results and formulate actionable recommendations based on data analysis.
  • Implement continuous improvement practices for CSM and monitor the effectiveness of actions taken.
  • Prepare for a certification exam, demonstrating competence in leading customer satisfaction initiatives.

Suggested Courses

USD