Master Course in Becoming a Leading Customer Satisfaction Manager

Course Contents

Lead Customer Satisfaction Manager Course Overview

The Lead Customer Satisfaction Manager certification acknowledges professionals' proficiency in managing customer satisfaction. It focuses on understanding and implementing strategic methods to effectively measure and improve customer satisfaction, which aims to increase customer loyalty and promote business growth. It's adopted by industries to enhance customer experience, discuss the customer's perspective, identify customer's needs and expectations. Industries use this certification to authenticate an individual's capability of employing best practices for customer satisfaction and accumulating actionable insights. Certified managers are equipped to develop, implement, and manage a customer-oriented organization, and provide recommendations for improvements.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2250 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1700 Per Participant & excluding VAT/GST
11 - 15 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
15 - 19 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online (GTR)
25 Feb - 07 Mar (Weekend)
06:00 PM - 10:00 PM CST
(4 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites
• A minimum of 5 years work experience in customer service or satisfaction management.
• Bachelor's degree in Business, Management, or related field.
• Familiarity with customer service software, databases and CRM tools.
• Knowledge of customer service practices and principles.
• Completion of a specific training curriculum or course.

Lead Customer Satisfaction Manager Certification Training Overview

Lead Customer Satisfaction Manager certification training provides comprehensive knowledge and skills needed for managing and improving customer satisfaction. The course covers a variety of topics including customer satisfaction theory, customer requirements and expectations management, communication strategies, evaluation and measurement of customer satisfaction, complaint management systems, CRM systems, and strategies for continuous improvement. The training equips individuals with the capability to lead a team of professionals and create an environment focused on enhancing customer satisfaction levels.

Why Should You Learn Lead Customer Satisfaction Manager?

Learning a Lead Customer Satisfaction Manager course in stats equips individuals with essential skills in data analysis and customer service management. It enhances their ability to evaluate customer satisfaction trends, devise strategies to improve service, and ultimately, boost business performance. This could lead to higher job prospects and promotional opportunities.

Target Audience for Lead Customer Satisfaction Manager Certification Training

• Experienced customer service professionals
• Professionals aspiring for managerial roles in customer satisfaction
• Leaders in customer service departments
• Senior executives overseeing customer service operations
• Professionals seeking to enhance customer experience strategies.

Why Choose Koenig for Lead Customer Satisfaction Manager Certification Training?

• Receive knowledge from Certified Instructors with vast industry experience
• Opportunity to boost your career with valuable credentials
• Customized Training Programs tailored to your personal learning needs
• Destination Training available for immersive learning experiences
• Accessible education with Affordable Pricing
• Benefit from instruction at a Top Training Institute with a stellar reputation
• Flexible Dates to comfortably fit your schedule
• Instructor-Led Online Training for easy remote learning
• Wide Range of Courses to cater to diverse interests
• Get Accredited Training recognized globally.

Lead Customer Satisfaction Manager Skills Measured

After completing Lead Customer Satisfaction Manager certification training, an individual can gain skills such as understanding customer needs, handling customer complaints, building strong customer relationships, strategy development for improved customer satisfaction, data analysis for customer feedback, and experience design. They also learn effective communication, team management, and leadership skills. Moreover, they develop an understanding of different tools and technologies used for customer relationship management. They also get trained in decision-making processes that directly impact customer satisfaction.

Top Companies Hiring Lead Customer Satisfaction Manager Certified Professionals

Amazon, Accenture, Google, Salesforce and Microsoft all have a reputation for valuing customer satisfaction and therefore hire certified Lead Customer Satisfaction Managers to streamline their customer service functions. These tech giants need professionals who are skilled at problem-solving, decision making, and strategizing to increase customer satisfaction levels.

Learning Objectives - What you will Learn in this Lead Customer Satisfaction Manager Course?

The learning objectives of the Lead Customer Satisfaction Manager course are primarily aimed at developing the skills necessary for successful customer service management. The objectives include understanding the importance of customer satisfaction and how it impacts business results, acquiring the skills to monitor and measure customer satisfaction levels, becoming proficient in handling customer complaints efficiently and effectively, developing practices to improve communication with customers and within the team, learning to foster customer loyalty and retention, and understanding the role of technology in customer satisfaction strategies. This course is intended to equip managers with the knowledge and skills to lead a customer-focused team that contributes to business success.


You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
You can pay through debit/credit card or bank wire transfer.
Yes, you can pay from the course page and flexi page.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, we do offer corporate training More details
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, we do.
Yes, if we have an office in your city.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Yes you can request your customer experience manager for the same.
Yes, we do. For details go to flexi
Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a PECB Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.