Lead Customer Satisfaction Manager Course Overview

The Lead Customer Satisfaction Manager course is a comprehensive training program designed to equip learners with the expertise to monitor and measure customer satisfaction effectively, following the ISO 10004 guidelines and quality management principles. This course will help learners to understand the standard and regulatory framework involved in Customer Satisfaction Management (CSM), laying a foundation of fundamental principles and concepts.

Through a structured curriculum, participants will learn how to initiate CSM methods, allocate resources, plan, and manage customer satisfaction. They'll gain skills in identifying customer expectations, selecting relevant satisfaction characteristics, collecting and analyzing satisfaction data, and reporting results.

The course also emphasizes maintenance and continuous improvement, preparing learners for a certification exam. By completing this course, individuals will be able to lead efforts in enhancing customer satisfaction, a critical component for business success and sustainability.