Key Performance Indicators (KPIs) and Optimization Course Overview

The Key Performance Indicators (KPIs) and Optimization course offers comprehensive training designed for professionals looking to enhance performance management within their organizations. This course delves into the nuances of measuring and managing employee performance, distinguishing between performance management and performance appraisal, and understanding the pillars that support effective performance management systems.

Module 1 sets the foundation by clarifying the difference between performance management and appraisal, exploring various performance appraisal methodologies, and discussing the core pillars of an effective performance management system.

Module 2 focuses on KPIs, discussing different types, their development, verification processes, and the relationship with Daily Tasks and Results (DTRs). It also introduces Objectives and Key Results (OKRs) and how to develop a KPI sheet.

Module 3 addresses Key Behavior Indicators (KBIs), linking organizational vision, mission, and values to competencies and behaviors, and the development of KBI sheets.

Module 4 emphasizes the importance of communication, addressing dissatisfaction factors, and securing buy-in for new Performance Management Systems (PMS).

Module 5 covers monitoring techniques, the roles of HR and OD professionals, and the creation and utilization of scorecards.

Module 6 links the PMS to performance appraisal methodologies, while Module 7 connects performance appraisal outcomes to compensation, promotions, terminations, and other HR decisions.

This course equips learners with the skills to develop, implement, and optimize KPIs and KBIs, ensuring they can drive organizational success through effective performance management strategies.