The KCS Principles certification is a knowledge management framework that stands for Knowledge-Centered Service. It is centered around creating content while solving problems, avoiding redundancy, and increasing efficiency. Industries use the KCS certification to improve their service capabilities, reduce costs, and enhance the quality of their products or services. The primary aim is to integrate the creation and maintenance of knowledge into problem-solving processes. The KCS methodology involves collecting, structifying, reusing, and improving knowledge over time — making it a continuous cycle. This helps industries deliver a better customer experience, offer optimized self-service portals, and create reliable knowledge bases for internal use.
