Atlassian Service Request Management Essentials - Live Team Training Course Overview

Last Updated : 28 Aug 2024

Atlassian Service Request Management Essentials - Live Team Training Course Overview

Atlassian Service Request Management Essentials - Live Team Training course by Koenig Solutions is a comprehensive 4-hour live training session designed for IT and business teams. Your team will gain hands-on experience using Jira Service Management and Confluence for effective knowledge management. They will learn to create and interpret Jira Service Management reports to gain actionable insights. This course covers essential topics like setting up a knowledge base, automating service requests, and managing assets. By the end of the course, your team will be proficient in applying enterprise service management practices. A free trial of JIRA Cloud is included to facilitate practical learning.

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Course Fee	750
Total Fees	750 (USD)

USD

575^♱

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Course Fee	575
Total Fees	575 (USD)

USD

^♱

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Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

Learn More

Target Audience for Atlassian Service Request Management Essentials - Live Team Training

Introduction:

The Atlassian Service Request Management Essentials - Live Team Training course is designed for IT and business teams to master Jira Service Management and Confluence for optimizing asset and knowledge management.

Job Roles and Audience:

IT Service Desk Teams
IT Managers
Asset Managers
Service Desk Analysts
Support Engineers
IT Administrators
Enterprise Service Managers
IT Operations Teams
Business Analysts
Customer Support Teams
IT Project Managers
System Administrators
IT Consultants
Technical Support Specialists
IT Process Coordinators

Learning Objectives - What you will Learn in this Atlassian Service Request Management Essentials - Live Team Training?

Course Introduction: The Atlassian Service Request Management Essentials - Live Team Training course equips your team with practical skills in using Jira Service Management for requests, asset and knowledge management, and process improvement through automated tools.

Learning Objectives and Outcomes:

Introduction to Service Request Management
- Understand the fundamentals of service request management and its importance in IT and business settings.
Setting Up a Knowledge Base for Self-Service
- Learn how to configure and utilize Confluence to create a self-service knowledge base for efficient information sharing.
Automating Service Requests
- Gain hands-on experience in automating service request processes to enhance efficiency and accuracy.
Understanding Assets
- Develop a solid grasp of asset management principles using the Assets integrated within Jira Service Management.
Automating Asset Management
- Implement automation protocols for asset management to streamline asset tracking and maintenance.
Best Practices for Service Request Management
- Identify and apply best practices in service request management to optimize workflows and service delivery.
Creating and Interpreting Jira Service Management Reports
- Learn to generate and analyze Jira Service Management reports to gather insights and improve processes.
Putting it All Together
- Integrate all the learned concepts to handle end