Atlassian Service Request Management Essentials - Live Team Training Course Overview

Atlassian Service Request Management Essentials - Live Team Training Course Overview

Atlassian Service Request Management Essentials - Live Team Training course by Koenig Solutions is a comprehensive 4-hour live training session designed for IT and business teams. Your team will gain hands-on experience using Jira Service Management and Confluence for effective knowledge management. They will learn to create and interpret Jira Service Management reports to gain actionable insights. This course covers essential topics like setting up a knowledge base, automating service requests, and managing assets. By the end of the course, your team will be proficient in applying enterprise service management practices. A free trial of JIRA Cloud is included to facilitate practical learning.

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575

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Course Fee 575
Total Fees
575 (USD)
  • Live Training (Duration : 4 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request

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  • Live Training (Duration : 4 Hours)
  • Per Participant
  • Classroom Training fee on request

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

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Target Audience for Atlassian Service Request Management Essentials - Live Team Training

Introduction:


The Atlassian Service Request Management Essentials - Live Team Training course is designed for IT and business teams to master Jira Service Management and Confluence for optimizing asset and knowledge management.


Job Roles and Audience:


  • IT Service Desk Teams
  • IT Managers
  • Asset Managers
  • Service Desk Analysts
  • Support Engineers
  • IT Administrators
  • Enterprise Service Managers
  • IT Operations Teams
  • Business Analysts
  • Customer Support Teams
  • IT Project Managers
  • System Administrators
  • IT Consultants
  • Technical Support Specialists
  • IT Process Coordinators


Learning Objectives - What you will Learn in this Atlassian Service Request Management Essentials - Live Team Training?

Course Introduction: The Atlassian Service Request Management Essentials - Live Team Training course equips your team with practical skills in using Jira Service Management for requests, asset and knowledge management, and process improvement through automated tools.

Learning Objectives and Outcomes:

  • Introduction to Service Request Management

    • Understand the fundamentals of service request management and its importance in IT and business settings.
  • Setting Up a Knowledge Base for Self-Service

    • Learn how to configure and utilize Confluence to create a self-service knowledge base for efficient information sharing.
  • Automating Service Requests

    • Gain hands-on experience in automating service request processes to enhance efficiency and accuracy.
  • Understanding Assets

    • Develop a solid grasp of asset management principles using the Assets integrated within Jira Service Management.
  • Automating Asset Management

    • Implement automation protocols for asset management to streamline asset tracking and maintenance.
  • Best Practices for Service Request Management

    • Identify and apply best practices in service request management to optimize workflows and service delivery.
  • Creating and Interpreting Jira Service Management Reports

    • Learn to generate and analyze Jira Service Management reports to gather insights and improve processes.
  • Putting it All Together

    • Integrate all the learned concepts to handle end

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