Prerequisites for ITIL® V3 Foundation Course
To successfully undertake the ITIL® V3 Foundation course, it is recommended that students have the following minimum knowledge and experience:
- A basic understanding of IT and IT service management concepts.
- Familiarity with common IT terminology and practices.
- No specific prior ITIL experience is required; however, a general awareness of service management principles can be helpful.
- A willingness to engage with the course materials and participate in discussions.
These prerequisites are designed to ensure that all learners have a foundational understanding that will enhance their learning experience throughout the course.
Target Audience for ITIL® V3 Foundation
The ITIL® V3 Foundation course provides foundational knowledge in IT service management, emphasizing best practices for effective service delivery and continual improvement in organizations.
Target Audience and Job Roles:
- IT Service Managers
- IT Operations Managers
- IT Project Managers
- Help Desk Managers
- IT Support Staff
- Change Managers
- Service Desk Analysts
- Business Analysts
- IT Consultants
- Process Owners
- System Administrators
- IT Governance Professionals
- Quality Assurance Managers
- Team Leads in IT departments
- Professionals pursuing ITIL certification for career advancement
Learning Objectives - What you will Learn in this ITIL® V3 Foundation?
Introduction
The ITIL® V3 Foundation course provides participants with a comprehensive understanding of IT Service Management principles and the Service Lifecycle, equipping them with the knowledge to improve IT service delivery and efficiency.
Learning Objectives and Outcomes
- Understand the key concepts of Service Management as a practice.
- Recognize the Service Lifecycle and its stages.
- Explore the purpose and importance of Service Strategy.
- Learn the principles of effective Service Design.
- Understand the processes involved in Service Transition.
- Grasp the critical aspects of Service Operation.
- Identify techniques for Continual Service Improvement.
- Comprehend the role of Technology and Architecture in Service Management.
- Develop a holistic view of IT service management frameworks.
- Prepare for ITIL® V3 certification examination.
