IT Service Management Configuration Course Overview

Overview of IT Service Management Configuration Course (SM250)

Master the essentials of IT Service Management with our Configuration course (SM250). Tailored for Technology Consultants and Support Consultants, this course, designed for SAP Solution Manager version 19, dives deep into concepts like ITSM processes, incident and problem management, and service catalog and request management. You'll learn to configure ITSM prerequisites, maintain master data, and customize ITSM settings. Engage with practical applications like creating knowledge articles and configuring dashboards to monitor ITSM tickets. This course ensures you're proficient in both theoretical and practical aspects of IT Service Management.