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Last Updated : 08 Apr 2025

IT Service Management Configuration Course Overview

Overview of IT Service Management Configuration Course (SM250)

Master the essentials of IT Service Management with our Configuration course (SM250). Tailored for Technology Consultants and Support Consultants, this course, designed for SAP Solution Manager version 19, dives deep into concepts like ITSM processes, incident and problem management, and service catalog and request management. You'll learn to configure ITSM prerequisites, maintain master data, and customize ITSM settings. Engage with practical applications like creating knowledge articles and configuring dashboards to monitor ITSM tickets. This course ensures you're proficient in both theoretical and practical aspects of IT Service Management.

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Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

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Fly-Me-A-Trainer (FMAT)

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1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

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Target Audience for IT Service Management Configuration

Introduction

The "IT Service Management Configuration" (SM250) course by Koenig Solutions is designed for professionals seeking to master the configuration and administration of IT service management using SAP Solution Manager.

Target Audience

Technology Consultant
Support Consultant
IT Service Managers
System Administrators
SAP Solution Architects
ITIL Process Owners
Business Analysts
IT Operations Managers
System Integrators
Technical Infrastructure Consultants

Learning Objectives - What you will Learn in this IT Service Management Configuration?

Introduction: The IT Service Management Configuration (SM250) course offers comprehensive training on configuring IT Service Management (ITSM) using SAP Solution Manager 7.2. Students will gain hands-on experience in setting up, customizing, and administering ITSM processes.

Learning Objectives and Outcomes:

Explain the benefits of SAP Solution Manager.
Describe the SAP Solution Manager Architecture.
Understand the integration of IT Service Management and Application Lifecycle Management.
Configure ITSM prerequisites and ITSM Basis.
Create and manage master data including business partners and organizational models.
Use the WebClient UI and Solution Manager Launchpad effectively.
Maintain a Service Catalog and manage service request processes.
Outline, create, and process incidents and problems based on ITIL best practices.
Establish full-text search in SAP Solution Manager and create knowledge articles.
Customize IT Service Management by understanding transaction types and customizing CRM Service Transactions.
Configure ITSM Administration including multi-level categorization and partner determination.
Monitor ITSM tickets and use ITSM analytics for detailed reporting.
Provide an overview of Service Asset & Configuration Management and IT Infrastructure Management.