FAQ

IT Service Management Configuration Course Overview

IT Service Management Configuration Course Overview

Overview of IT Service Management Configuration Course (SM250)

Master the essentials of IT Service Management with our Configuration course (SM250). Tailored for Technology Consultants and Support Consultants, this course, designed for SAP Solution Manager version 19, dives deep into concepts like ITSM processes, incident and problem management, and service catalog and request management. You'll learn to configure ITSM prerequisites, maintain master data, and customize ITSM settings. Engage with practical applications like creating knowledge articles and configuring dashboards to monitor ITSM tickets. This course ensures you're proficient in both theoretical and practical aspects of IT Service Management.

Purchase This Course

Fee On Request

  • Live Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
  • Select Date
    date-img
  • CST(united states) date-img

Select Time


♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

  • Live Training (Duration : 40 Hours)
Koeing Learning Stack

Koenig Learning Stack

Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

Scroll to view more course dates

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

Request More Information

Email:  WhatsApp:

Target Audience for IT Service Management Configuration

Introduction

The "IT Service Management Configuration" (SM250) course by Koenig Solutions is designed for professionals seeking to master the configuration and administration of IT service management using SAP Solution Manager.


Target Audience

  • Technology Consultant
  • Support Consultant
  • IT Service Managers
  • System Administrators
  • SAP Solution Architects
  • ITIL Process Owners
  • Business Analysts
  • IT Operations Managers
  • System Integrators
  • Technical Infrastructure Consultants


Learning Objectives - What you will Learn in this IT Service Management Configuration?

Introduction: The IT Service Management Configuration (SM250) course offers comprehensive training on configuring IT Service Management (ITSM) using SAP Solution Manager 7.2. Students will gain hands-on experience in setting up, customizing, and administering ITSM processes.

Learning Objectives and Outcomes:

  • Explain the benefits of SAP Solution Manager.
  • Describe the SAP Solution Manager Architecture.
  • Understand the integration of IT Service Management and Application Lifecycle Management.
  • Configure ITSM prerequisites and ITSM Basis.
  • Create and manage master data including business partners and organizational models.
  • Use the WebClient UI and Solution Manager Launchpad effectively.
  • Maintain a Service Catalog and manage service request processes.
  • Outline, create, and process incidents and problems based on ITIL best practices.
  • Establish full-text search in SAP Solution Manager and create knowledge articles.
  • Customize IT Service Management by understanding transaction types and customizing CRM Service Transactions.
  • Configure ITSM Administration including multi-level categorization and partner determination.
  • Monitor ITSM tickets and use ITSM analytics for detailed reporting.
  • Provide an overview of Service Asset & Configuration Management and IT Infrastructure Management.

Suggested Courses

What other information would you like to see on this page?
USD