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IT Service Management Configuration Course Overview

IT Service Management Configuration Course Overview

Overview of IT Service Management Configuration Course (SM250)

Master the essentials of IT Service Management with our Configuration course (SM250). Tailored for Technology Consultants and Support Consultants, this course, designed for SAP Solution Manager version 19, dives deep into concepts like ITSM processes, incident and problem management, and service catalog and request management. You'll learn to configure ITSM prerequisites, maintain master data, and customize ITSM settings. Engage with practical applications like creating knowledge articles and configuring dashboards to monitor ITSM tickets. This course ensures you're proficient in both theoretical and practical aspects of IT Service Management.

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Course Prerequisites

Prerequisites for IT Service Management Configuration (SM250)


To ensure you gain the most from the IT Service Management Configuration (SM250) course, it is recommended that you have the following foundational knowledge:


  • Basic understanding of IT service management processes and concepts.
  • General familiarity with SAP Solution Manager functionalities.
  • Basic knowledge of SAP systems navigation and operations.
  • Experience with SAP's WebClient UI is beneficial but not mandatory.

These essential prerequisites will help you follow the course content effectively and optimize your learning experience. If you meet these criteria, you are well-prepared to undertake this training and enhance your IT service management configuration skills.


Target Audience for IT Service Management Configuration

Introduction

The "IT Service Management Configuration" (SM250) course by Koenig Solutions is designed for professionals seeking to master the configuration and administration of IT service management using SAP Solution Manager.


Target Audience

  • Technology Consultant
  • Support Consultant
  • IT Service Managers
  • System Administrators
  • SAP Solution Architects
  • ITIL Process Owners
  • Business Analysts
  • IT Operations Managers
  • System Integrators
  • Technical Infrastructure Consultants


Learning Objectives - What you will Learn in this IT Service Management Configuration?

Introduction: The IT Service Management Configuration (SM250) course offers comprehensive training on configuring IT Service Management (ITSM) using SAP Solution Manager 7.2. Students will gain hands-on experience in setting up, customizing, and administering ITSM processes.

Learning Objectives and Outcomes:

  • Explain the benefits of SAP Solution Manager.
  • Describe the SAP Solution Manager Architecture.
  • Understand the integration of IT Service Management and Application Lifecycle Management.
  • Configure ITSM prerequisites and ITSM Basis.
  • Create and manage master data including business partners and organizational models.
  • Use the WebClient UI and Solution Manager Launchpad effectively.
  • Maintain a Service Catalog and manage service request processes.
  • Outline, create, and process incidents and problems based on ITIL best practices.
  • Establish full-text search in SAP Solution Manager and create knowledge articles.
  • Customize IT Service Management by understanding transaction types and customizing CRM Service Transactions.
  • Configure ITSM Administration including multi-level categorization and partner determination.
  • Monitor ITSM tickets and use ITSM analytics for detailed reporting.
  • Provide an overview of Service Asset & Configuration Management and IT Infrastructure Management.

Target Audience for IT Service Management Configuration

Introduction

The "IT Service Management Configuration" (SM250) course by Koenig Solutions is designed for professionals seeking to master the configuration and administration of IT service management using SAP Solution Manager.


Target Audience

  • Technology Consultant
  • Support Consultant
  • IT Service Managers
  • System Administrators
  • SAP Solution Architects
  • ITIL Process Owners
  • Business Analysts
  • IT Operations Managers
  • System Integrators
  • Technical Infrastructure Consultants


Learning Objectives - What you will Learn in this IT Service Management Configuration?

Introduction: The IT Service Management Configuration (SM250) course offers comprehensive training on configuring IT Service Management (ITSM) using SAP Solution Manager 7.2. Students will gain hands-on experience in setting up, customizing, and administering ITSM processes.

Learning Objectives and Outcomes:

  • Explain the benefits of SAP Solution Manager.
  • Describe the SAP Solution Manager Architecture.
  • Understand the integration of IT Service Management and Application Lifecycle Management.
  • Configure ITSM prerequisites and ITSM Basis.
  • Create and manage master data including business partners and organizational models.
  • Use the WebClient UI and Solution Manager Launchpad effectively.
  • Maintain a Service Catalog and manage service request processes.
  • Outline, create, and process incidents and problems based on ITIL best practices.
  • Establish full-text search in SAP Solution Manager and create knowledge articles.
  • Customize IT Service Management by understanding transaction types and customizing CRM Service Transactions.
  • Configure ITSM Administration including multi-level categorization and partner determination.
  • Monitor ITSM tickets and use ITSM analytics for detailed reporting.
  • Provide an overview of Service Asset & Configuration Management and IT Infrastructure Management.