IT Demand Management in the Modern Environment Course Overview

Minimum Required Prerequisites for IT Demand Management in the Modern Environment Course

To ensure a successful learning experience in the IT Demand Management in the Modern Environment course, it is recommended that participants have a foundational understanding of IT and related concepts. The minimum required prerequisites include:

• Basic understanding of IT service management terminology and concepts.
• Familiarity with IT operations and service delivery processes.
• Experience in one or more of the following roles: Capacity Management, Availability Management, Change Management, Security Administration, IT Operations, Network Control, Business Continuity, Security Management, Service Portfolio Management, or Supplier Relationship Management.
• Fundamental knowledge of IT infrastructure components (e.g., servers, networks, databases).

These prerequisites will help participants effectively engage with the course content and maximize their learning outcomes.

Target Audience for IT Demand Management in the Modern Environment

1. Gain expertise in IT Demand Management through interactive and hands-on training, designed specifically for various IT professionals and managers.

   
   

• Capacity Managers
• Availability Managers
• Change Management Personnel
• Security Administrators
• Applications Support Staff
• IT Operations Managers
• Network Control and Operation Personnel
• Business Continuity Managers
• Security Managers
• Service Portfolio Managers
• Supplier Relationship Managers

Learning Objectives - What you will Learn in this IT Demand Management in the Modern Environment?

Introduction

The "IT Demand Management in the Modern Environment" course is designed to equip participants with the skills and knowledge to effectively manage IT demands in a dynamic business setting. The course covers critical concepts such as capacity management, availability management, IT service continuity, security management, and demand management principles.

Learning Objectives and Outcomes

• Understand and Define Service Design: Gain a comprehensive understanding of service design in planning, optimization, and the lifecycle context.

• Capacity Management Processes: Define and implement processes across the service lifecycle with a focus on capacity management.

• Availability Management: Grasp the principles of availability management and its importance in successful service design.

• IT Service Continuity Management: Learn to define IT service continuity management as a capability to support business continuity.

• Information Security Management: Implement information security management within the framework of overall corporate governance.

• Roles and Responsibilities: Define and understand the roles and responsibilities needed for effective planning, protection, and optimization.

• Technology and Implementation Considerations: Appreciate the technological aspects and the key considerations for successful implementation.

• Organizational and Commercial Considerations: Consider appropriate organizational roles and commercial considerations crucial for demand management.

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