50524-A: Installing and Configuring Service Level Dashboard Course Overview

The 50524-A: Installing and Configuring Service Level Dashboard course is designed to equip learners with the skills required to install and configure the Service Level Dashboard for System Center Operations Manager 2007 R2. Throughout the course, participants will learn how to use the dashboard to monitor and display service levels to ensure IT services are aligned with business needs.

Module 1 provides an overview, explaining the function of the Service Level Dashboard, its integration with System Center Operations Manager 2007 R2, and Windows SharePoint Services 3.0 SP1. It also introduces Web Parts and identifies the intended audience for the dashboard.

Module 2 delves into configuring Operations Manager, covering Management Pack Components, creating service level objectives, and setting up groups for monitoring.

Module 3 focuses on the prerequisites for installing the dashboard and the actual installation process.

Finally, Module 4 teaches learners how to configure the dashboard, including setting permissions, creating sites and site collections, and customizing the display to effectively monitor service levels.

By the end of the course, learners will have a solid understanding of how to implement and manage the Service Level Dashboard, enhancing their ability to maintain optimal service levels within their organization.