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50524-A: Installing and Configuring Service Level Dashboard Course Overview

50524-A: Installing and Configuring Service Level Dashboard Course Overview

The 50524-A: Installing and Configuring Service Level Dashboard course is designed to equip learners with the skills required to install and configure the Service Level Dashboard for System Center Operations Manager 2007 R2. Throughout the course, participants will learn how to use the dashboard to monitor and display service levels to ensure IT services are aligned with business needs.

Module 1 provides an overview, explaining the function of the Service Level Dashboard, its integration with System Center Operations Manager 2007 R2, and Windows SharePoint Services 3.0 SP1. It also introduces Web Parts and identifies the intended audience for the dashboard.

Module 2 delves into configuring Operations Manager, covering Management Pack Components, creating service level objectives, and setting up groups for monitoring.

Module 3 focuses on the prerequisites for installing the dashboard and the actual installation process.

Finally, Module 4 teaches learners how to configure the dashboard, including setting permissions, creating sites and site collections, and customizing the display to effectively monitor service levels.

By the end of the course, learners will have a solid understanding of how to implement and manage the Service Level Dashboard, enhancing their ability to maintain optimal service levels within their organization.

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Target Audience for 50524-A: Installing and Configuring Service Level Dashboard

The 50524-A course focuses on installing/configuring the Service Level Dashboard, beneficial for IT professionals managing system performance.


Target audience for the course includes:


  • IT System Administrators
  • Network Managers
  • IT Operations Personnel
  • System Center Operations Manager (SCOM) Engineers
  • Technical Support Staff
  • IT Professionals involved in service management
  • SharePoint Administrators
  • Performance Analysts
  • Infrastructure Monitoring Specialists
  • Service Level Managers
  • IT Consultants specializing in Microsoft technologies


Learning Objectives - What you will Learn in this 50524-A: Installing and Configuring Service Level Dashboard?

Introduction to Course Learning Outcomes and Concepts

This course offers in-depth training on installing, configuring, and utilizing the Service Level Dashboard within System Center Operations Manager 2007 R2 and Windows SharePoint Services 3.0 SP1 to monitor and report on service level agreements.

Learning Objectives and Outcomes

  • Understand the role and functionality of the Service Level Dashboard in conjunction with System Center Operations Manager 2007 R2.
  • Gain knowledge of the core components of Windows SharePoint Services 3.0 SP1 and how it integrates with the Service Level Dashboard.
  • Learn to identify and utilize Web Parts within SharePoint for effective dashboard customization.
  • Recognize the target audience for the Service Level Dashboard and their specific needs.
  • Master the configuration of System Center Operations Manager 2007 R2 to support Service Level Objectives.
  • Understand Management Pack Components and their relevance to service level monitoring.
  • Develop skills in creating and managing groups within Operations Manager to align with Service Level Objectives.
  • Learn to create, configure, and manage Availability and Performance Service Level Objectives.
  • Grasp the prerequisites and steps required for the successful installation of the Service Level Dashboard.
  • Acquire the ability to configure initial dashboard settings, grant permissions, and manage Service Level Dashboard sites effectively.

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