HDI/Incident Management


Incident Management Certification Training Course Overview

Find why occurrence the board is central to improving the help focus' presentation. Occurrence Management is characterized as, "reestablishing typical help as fast as could be expected under the circumstances, with insignificant disturbance to the business". This workshop builds up what ought to be considered "typical help" inside an organization just as decide business sway and organize episodes to "limit interruption to the business". This workshop presents experience-based, commonsense direction just as formats, snappy successes, models, and deceives for effectively actualizing best practice systems for episode the executives, administration solicitations, and occasion the board.

Audience

  • Incident Managers
  • Service and Support Leaders
  • Process Owners
  • Practitioners and Stakeholders who need to increase an exhaustive comprehension of how to send as well as evaluate and improve the Incident Management, Request Fulfillment, and Event Management forms in their associations

 

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Incident Management Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : 600 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




January
8 Hours/Day
4 Hours/Day
18-19
18-21
February
8 Hours/Day
4 Hours/Day
01-02
07-08
01-04
07-10
March
8 Hours/Day
4 Hours/Day
01-02
07-08
08-09
01-04
07-10
08-11
April
8 Hours/Day
4 Hours/Day
05-06
11-12
12-13
05-08
11-14
12-15
Client's Location
As per mutual convenience

Classroom training is available in select Cities
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

What You Will Learn

  • Templates and instruments to enable the reclamation to process
  • Appropriate key execution markers
  • How to plan and actualize the episode the board and administration solicitation forms
  • Development and the executives work-arounds to "fix it quick"
  • How to direct a procedure development appraisal for episode the board

After completion this course, you will learn following topics:

  • Unit 1: IT Service Management (ITSM)
  • Unit 2: Identifying IT Services
  • Unit 3: Incident Management – Overview
  • Unit 4: Incident Management – In Depth
  • Unit 5: Measuring Incident Management
  • Unit 6: Keys to Success
  • Unit 7: Process Maturity Assessment

 

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