Incident Management Course Overview
The Incident Management course is designed to provide learners with an understanding of how to effectively manage and resolve incidents that affect IT services. It is an essential component of IT Service Management (ITSM), aiming to restore normal service operation as quickly as possible while minimizing impact on business operations.
Module 1: IT Service Management (ITSM) introduces the basics of ITSM and the importance of having a structured approach to managing IT services.
Module 2: Identifying IT Services dives into the identification and categorization of IT services, a foundational step for incident management.
Module 3: Incident Management – Overview offers a high-level view of the incident management process and its role within an organization.
Module 4: Incident Management – In Depth examines the steps and activities involved in incident management in detail.
Module 5: Measuring Incident Management focuses on how to measure the effectiveness and efficiency of the incident management process.
Module 6: Keys to Success discusses best practices and strategies for successful incident management.
Module 7: Process Maturity Assessment looks at how to assess and improve the maturity of the incident management process.
This course will help learners understand the principles of incident management, provide skills to manage incidents effectively, and to implement best practices for continuous improvement within their organizations.
Purchase This Course
USD
View Fees Breakdown
Course Fee | 1,075 |
Total Fees |
1,075 (USD) |
USD
View Fees Breakdown
Course Fee | 850 |
Total Fees |
850 (USD) |
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with Labs) |
28,359 (INR) |
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Certainly! Below, you'll find the minimum required prerequisites formatted appropriately for potential learners interested in the Incident Management course. These requirements are designed to ensure learners have a foundation that will enable them to gain the maximum benefit from the training:
Please note that these prerequisites are aimed at ensuring a smooth and productive learning experience. They are not intended to deter anyone genuinely interested in learning about Incident Management. Students with varying levels of expertise are welcome, as the course is designed to elevate the knowledge of beginners and enhance the skills of experienced professionals.
The Incident Management course is designed for IT professionals focusing on effective IT Service Management and incident resolution strategies.
Target Audience:
Gain a comprehensive understanding of Incident Management in IT Service Management (ITSM) through this course, which covers identifying IT services, overview, in-depth practices, measurement, keys to success, and process maturity assessment.
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