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Incident Management

Overview

Find why occurrence the board is central to improving the help focus' presentation. Occurrence Management is characterized as, "reestablishing typical help as fast as could be expected under the circumstances, with insignificant disturbance to the business". This workshop builds up what ought to be considered "typical help" inside an organization just as decide business sway and organize episodes to "limit interruption to the business". This workshop presents experience-based, commonsense direction just as formats, snappy successes, models, and deceives for effectively actualizing best practice systems for episode the executives, administration solicitations, and occasion the board.

Audience

  • Incident Managers
  • Service and Support Leaders
  • Process Owners
  • Practitioners and Stakeholders who need to increase an exhaustive comprehension of how to send as well as evaluate and improve the Incident Management, Request Fulfillment, and Event Management forms in their associations

 

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Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 2 Days (4 Day for 4 Hours/Day)
Fee : USD 1,500 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13-14
20-21
13-16
20-23
May

8 Hours/Day
4 Hours/Day
18-19
18-21
July

8 Hours/Day
4 Hours/Day
06-07
06-09
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request 		Client's Location
As per mutual convenience
Classroom Training*
Duration : 2 Days
Fee : Sydney : USD 2,500 London : USD 1,700 Dubai : USD 1,700 India : USD 1,200
April
13-16 (Bangalore) (Venue)
20-23 (Chennai) (Venue)
May
18-21 (Chennai) (Venue)
July
06-09 (Delhi) (Venue)

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What You Will Learn

  • Templates and instruments to enable the reclamation to process
  • Appropriate key execution markers
  • How to plan and actualize the episode the board and administration solicitation forms
  • Development and the executives work-arounds to "fix it quick"
  • How to direct a procedure development appraisal for episode the board

After completion this course, you will learn following topics:

  • Unit 1: IT Service Management (ITSM)
  • Unit 2: Identifying IT Services
  • Unit 3: Incident Management – Overview
  • Unit 4: Incident Management – In Depth
  • Unit 5: Measuring Incident Management
  • Unit 6: Keys to Success
  • Unit 7: Process Maturity Assessment

 

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