PMI/HDI technical Support Professional


HDI technical Support Professional Certification Training Course Overview

HDI technical Support Professional training course is designed for the technical support professionals who serve as an escalation point by providing level 2 or level 3 support possess the latest skills and knowledge based on customer service and service management best practices. This certification validates that professionals are equipped to provide superior technical support.

Target Audience:

  • Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams
  • Individuals who are preparing for the HDI Technical Support Professional certification exam

PMI exam can be taken from home.

HDI technical Support Professional Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 3 Days (6 Days for 4 Hours/Day)
Fee : On Request



July
8 Hours/Day
20-22
20-27
August
8 Hours/Day
03-05
09-11
10-12
17-19
03-10
09-15
10-17
17-24
September
8 Hours/Day
07-09
13-15
14-16
21-23
07-14
13-19
14-21
21-28
October
8 Hours/Day
05-07
11-13
12-14
05-12
11-17
12-19
Fly-Me-a-Trainer
Duration :
Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • No formal pre-requisites for this course.

  • Support Center Overview
  • Strategic Framework
  • Support Processes and Operations
  • Continual Service Improvement Process
  • Support Delivery Methods & Technology
  • Communication Skills
  • Customer Management Skills
  • Problem-Solving and Troubleshooting Skills
  • Teamwork, Time Management, and Stress Management