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HDI technical Support Professional

Overview

HDI technical Support Professional training course is designed for the technical support professionals who serve as an escalation point by providing level 2 or level 3 support possess the latest skills and knowledge based on customer service and service management best practices. This certification validates that professionals are equipped to provide superior technical support.

Target Audience:

  • Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams
  • Individuals who are preparing for the HDI Technical Support Professional certification exam
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 3 Days (6 Day for 4 Hours/Day)
Fee : USD 1,800 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13-15
20-22
13-18
20-25
May

8 Hours/Day
4 Hours/Day
18-20
18-23
July

8 Hours/Day
4 Hours/Day
06-08
06-11
Fly-Me-a-Trainer
Duration : 3 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 3 Days
Fee : Sydney : USD 2,200 London : USD 2,200 Dubai : USD 2,100 India : USD 1,400
April
13-18 (Bangalore) (Venue)
20-25 (Chennai) (Venue)
May
18-23 (Chennai) (Venue)
July
06-11 (Delhi) (Venue)
06-08 (London) (Venue)

Enquire Now




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  • Support Center Overview
  • Strategic Framework
  • Support Processes and Operations
  • Continual Service Improvement Process
  • Support Delivery Methods & Technology
  • Communication Skills
  • Customer Management Skills
  • Problem-Solving and Troubleshooting Skills
  • Teamwork, Time Management, and Stress Management
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