HDI Problem Management Professional (HDI-PM)

Overview

HDI Problem Management Professional (HDI-PM) certification course is designed for those professionals who wish to gain a working knowledge of industry best practices related to problem management. It is perfect for IT experts who are working or are planning to work within problem management, whether in a technical, managerial, or operational role.

Audience:
 
  • Professionals who wish to get certified in problem management
  • Professionals who are working or plan to work within problem management
  • Professionals who are preparing for the HDI Problem Management Professional certification exam
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 2 Days
Fee : Online : $1,200  (1-on-1), London : On Request (1-on-1), Dubai : $1,700 , India : $1,200

March
02-03 (Delhi)
09-10 (Bangalore)
16-17 (Chennai)
April
13-14 (Bangalore)
20-21 (Chennai)
May
18-19 (Chennai)
July
06-07 (Delhi)
13-14 (Bangalore)
20-21 (Chennai)
Instructor-Led Online Training
Duration : 2 Days
Fee :  $1,200


March
02-03
09-10
16-17
April
13-14
20-21
May
18-19
July
06-07
13-14
20-21
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience

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Unit 1: IT Service Management
 
  • IT Service Management
  • Functions and Processes

 

Unit 2: Service Restoration Overview
 
  • Service Restoration
  • Service Restoration Processes
  • Incident and Problem Management
  • Common Process Activities

 

Unit 3: Problem Management
 
  • Problem Management Overview
  • Detection and Categorization
  • Investigation and Diagnosis
  • Resolution
  • Closure
  • Major Problem Review

 

Unit 4: Roles and Responsibilities
 
  • Primary Problem Management Roles
  • Complementary Roles
  • Responsibility, Accountability, Consulted, and Informed Model Unit 5: Relationships
  • Relationship to ITSM Processes
  • Relationship to ITSM Functions

 

Unit 5: Root Cause Analysis (RCA) Techniques
 
  • Simple RCA Techniques
  • More Complex RCA Techniques

 

Unit 6: Measuring Problem Management
 
  • Metrics
  • Common Problem Management Process Metrics

 

Unit 7: Problem Management Road Map
 
  • Road Map
  • Process Maturity Assessment
  • Process Assessment Report
  • Establishing the Target Maturity Level
  • Creating the Improvement Plan
  • Problem Management Challenges

 

 

 

 

 
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