HDI Problem Management Professional (HDI-PM) Course Overview

The HDI Problem Management Professional (HDI-PM) course is an in-depth program designed to equip IT professionals with the skills necessary to effectively manage and resolve problems in IT service management (ITSM). It focuses on the principles and practices of problem management, aiming to minimize the adverse impact of incidents and problems on business caused by errors within the IT infrastructure.

Throughout the course, learners will gain an understanding of ITSM processes, the importance of service restoration, and how to conduct a root cause analysis (RCA) to prevent recurring issues. The curriculum covers problem management procedures from detection to closure, including major problem reviews and the roles and responsibilities of individuals in the problem management process.

By delving into relationships with other ITSM processes and functions, as well as learning about metrics for measuring the effectiveness of problem management, participants will be able to develop a problem management road map to assess and improve their organization's problem management maturity. This course is invaluable for professionals seeking to enhance their capabilities in maintaining smooth IT operations and improving overall service quality.