HDI Problem Management Professional (HDI-PM)

HDI Problem Management Professional (HDI-PM) Certification Training Course Overview

HDI Problem Management Professional (HDI-PM) certification course is designed for those professionals who wish to gain a working knowledge of industry best practices related to problem management. It is perfect for IT experts who are working or are planning to work within problem management, whether in a technical, managerial, or operational role.

  • Professionals who wish to get certified in problem management
  • Professionals who are working or plan to work within problem management
  • Professionals who are preparing for the HDI Problem Management Professional certification exam
This course prepares you for Exam HDI-PM. Download Course Contents

HDI Problem Management Professional (HDI-PM) Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : 700 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

Unit 1: IT Service Management
  • IT Service Management
  • Functions and Processes


Unit 2: Service Restoration Overview
  • Service Restoration
  • Service Restoration Processes
  • Incident and Problem Management
  • Common Process Activities


Unit 3: Problem Management
  • Problem Management Overview
  • Detection and Categorization
  • Investigation and Diagnosis
  • Resolution
  • Closure
  • Major Problem Review


Unit 4: Roles and Responsibilities
  • Primary Problem Management Roles
  • Complementary Roles
  • Responsibility, Accountability, Consulted, and Informed Model Unit 5: Relationships
  • Relationship to ITSM Processes
  • Relationship to ITSM Functions


Unit 5: Root Cause Analysis (RCA) Techniques
  • Simple RCA Techniques
  • More Complex RCA Techniques


Unit 6: Measuring Problem Management
  • Metrics
  • Common Problem Management Process Metrics


Unit 7: Problem Management Road Map
  • Road Map
  • Process Maturity Assessment
  • Process Assessment Report
  • Establishing the Target Maturity Level
  • Creating the Improvement Plan
  • Problem Management Challenges