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The HDI® Desktop Support Manager course is designed to equip learners with the necessary skills to effectively lead and manage a desktop support team. It covers a broad range of topics that encompass both the strategic and operational aspects of desktop support management.
Through various modules, participants will explore the evolution of support, learn how to align their strategies with business goals, manage IT finances, and understand the intricacies of different support delivery methods and technology. The course emphasizes the importance of service level management, using metrics and quality assurance to drive performance, and implementing best practices for desktop support processes.
Leadership skills are honed with lessons on managing operations, emotional intelligence, communication, and the importance of integrity. Workforce management is another key area, focusing on staffing, scheduling, and recruitment. Additionally, the course delves into training, retention, and career development planning to foster strong, capable teams.
Finally, promoting desktop support within the organization is addressed, ensuring that the value of the desktop support team is recognized and well-communicated. By integrating these key concepts, learners are prepared to enhance their desktop support services, increase customer satisfaction, and support center maturity, while also fostering team growth and employee satisfaction.
Successfully delivered 3 sessions for over 4 professionals
Purchase This Course
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
The HDI® Desktop Support Manager course equips IT professionals to effectively lead and enhance support operations within their organizations.
IT Managers and Supervisors
Desktop Support Managers
Help Desk Managers
Technical Support Managers
Service Desk Managers
IT Operations Managers
IT Team Leaders
Support Center Team Leads
Aspiring IT leaders in support roles
IT Service Managers
IT Customer Service Managers
IT Quality Assurance Professionals
Systems Administrators with managerial responsibilities
Network Managers overseeing support teams
IT Directors who oversee desktop support teams
Service Delivery Managers
IT Project Managers involved with support transitions
IT Professionals transitioning into managerial roles
IT Service and Support Consultants
Process Improvement Team Members
ITIL® Foundation Certified Professionals seeking to specialize in support management
Gain the skills to manage and lead a desktop support team effectively with the HDI Desktop Support Manager course, covering strategic alignment, financial management, quality assurance, leadership, and more.
