PMI/HDI® Desktop Support Manager


HDI® Desktop Support Manager Certification Training Course Overview

HDI Desktop Support Manager Course emphasis on key support center processes and concepts to improve overall support operations. It not only involves supporting desktops but also includes support for laptops, notebooks, printers etc. Designed for both new and experienced desktop support managers, this course helps you learn to satisfy operational demands and build a support function that aligns with the organization, add value to the business, and deliver on its commitments. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities.

Audience: The Course is designed for:

  • Experienced technical support professionals who manage daily functions of desktop support and master customer service strategies.
  • Individuals who are preparing for the HDI Desktop Support Manager certification exam
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HDI® Desktop Support Manager Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 3 Days (6 Days for 4 Hours/Day)
Fee : 900 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)






February
8 Hours/Day
4 Hours/Day
01-03
07-09
08-10
01-08
07-13
08-15
March
8 Hours/Day
4 Hours/Day
01-03
07-09
08-10
01-08
07-13
08-15
April
8 Hours/Day
4 Hours/Day
05-07
11-13
12-14
19-21
05-12
11-17
12-19
19-26
WeekEnd- 23-Jan 24-Jan
Client's Location
As per mutual convenience

Classroom training is available in select Cities
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

  • Features of an effective desktop support manager
  • How to create and deliver on service level agreements and operating level agreements
  • How to align desktop support services with business strategy, objectives, and processes
  • The importance of the relationships among IT service management processes
  • Tactics for screening, hiring, training, and leading high-performance teams
  • How to create an internal marketing culture to promote your desktop support services
  • The metrics and key performance indicators essential to desktop support performance reporting

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Month Feedback Rating
Jorge Agostinho Vieira Nzenga United States Aug-2019 A3. Yes of course
Jeffrey Gordon United States Apr-2019 A1. Trainer, provided an excellent class and thorughly covered materials in the manual. He also provided additional aspects from related materials that cover ITIL and PMP related information that tied in the subject nicely. Job Well Done.
Abdullah Nasser Al Turaiky United States Apr-2019 A3. its nice place and i recommend it to my HR to take a training in future on it .
Avelino Bravo De Sousa United States Jan-2019 The quality of service