PMI/HDI® Desktop Support Manager/HDI-DSM


HDI® Desktop Support Manager Certification Training Course Overview

HDI Desktop Support Manager Course emphasis on key support center processes and concepts to improve overall support operations. It not only involves supporting desktops but also includes support for laptops, notebooks, printers etc. Designed for both new and experienced desktop support managers, this course helps you learn to satisfy operational demands and build a support function that aligns with the organization, add value to the business, and deliver on its commitments. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities.

Audience: The Course is designed for:

  • Experienced technical support professionals who manage daily functions of desktop support and master customer service strategies.
  • Individuals who are preparing for the HDI Desktop Support Manager certification exam

PMI exam can be taken from home.
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HDI® Desktop Support Manager Course schedule & Prices

Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 3 Days (6 Days for 4 Hours/Day)
Fee : USD 900 (Includes Taxes) 



July
8 Hours/Day
4 Hours/Day
12-14
13-15
20-22
12-18
13-20
20-27
August
8 Hours/Day
4 Hours/Day
03-05
09-11
10-12
17-19
03-10
09-15
10-17
17-24
September
8 Hours/Day
4 Hours/Day
07-09
13-15
14-16
21-23
07-14
13-19
14-21
21-28
October
8 Hours/Day
4 Hours/Day
05-07
05-12
Fly-Me-a-Trainer
Duration : 3 Days
Fee : On Request 		Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 3 Days
Fee : On Request
On Request

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Course Prerequisites
  • No formal pre-requisites for this course.

  • Features of an effective desktop support manager
  • How to create and deliver on service level agreements and operating level agreements
  • How to align desktop support services with business strategy, objectives, and processes
  • The importance of the relationships among IT service management processes
  • Tactics for screening, hiring, training, and leading high-performance teams
  • How to create an internal marketing culture to promote your desktop support services
  • The metrics and key performance indicators essential to desktop support performance reporting