HDI Desktop Advanced Support Technician (HDI-DAST) Course Overview

The HDI Desktop Advanced Support Technician (HDI-DAST) course is an in-depth training program designed for those aiming to excel in the field of IT desktop support. It offers a comprehensive curriculum that addresses the evolving role of desktop support professionals. This course not only covers the technical aspects of troubleshooting and problem-solving but also equips learners with business acumen, advisory skills, and communication expertise necessary for effective service and support.

Participants will learn about the desktop support industry's evolution, the current and future roles of a D/AST, and the value they bring to an organization. Emphasis is placed on understanding the business environment, aligning services with business goals, and managing relationships with stakeholders. By developing strong troubleshooting, communication, and stakeholder management skills, learners are prepared to serve as technology advisors and business liaisons, ensuring that IT support aligns with overarching business strategies. This course is ideal for those seeking to enhance their proficiency in providing advanced desktop support and fostering continual service improvement within their organization.