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The HDI Desktop Advanced Support Technician (HDI-DAST) course is an in-depth training program designed for those aiming to excel in the field of IT desktop support. It offers a comprehensive curriculum that addresses the evolving role of desktop support professionals. This course not only covers the technical aspects of troubleshooting and problem-solving but also equips learners with business acumen, advisory skills, and communication expertise necessary for effective service and support.
Participants will learn about the desktop support industry's evolution, the current and future roles of a D/AST, and the value they bring to an organization. Emphasis is placed on understanding the business environment, aligning services with business goals, and managing relationships with stakeholders. By developing strong troubleshooting, communication, and stakeholder management skills, learners are prepared to serve as technology advisors and business liaisons, ensuring that IT support aligns with overarching business strategies. This course is ideal for those seeking to enhance their proficiency in providing advanced desktop support and fostering continual service improvement within their organization.
Purchase This Course
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
The HDI-DAST course equips technicians with advanced support skills for evolving desktop environments and business needs.
Desktop Support Technicians
IT Support Specialists
Help Desk Analysts
Technical Support Analysts
Service Desk Technicians
IT Operations Professionals
Systems Administrators who provide desktop support
Network Administrators with a support role
Desktop Support Team Leads
Technical Support Engineers
IT Professionals aiming for career advancement in support roles
Customer Support Representatives
IT Service Managers focused on improving support services
IT Consultants who advise on support operations and service management
Technical Support Professionals transitioning to advanced roles
Incident and Problem Managers
Stakeholder Managers in IT services
Individuals seeking to learn more about the HDI Desktop Advanced Support Technician role.
The HDI-DAST course prepares technicians for advanced desktop support roles by enhancing their technical, business, and interpersonal skills.
