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Fundamentals of Quality Management and Leadership Course Overview

Fundamentals of Quality Management and Leadership Course Overview

The Fundamentals of Quality Management and Leadership course is a comprehensive program designed to equip learners with essential skills in managing and improving quality within an organization. This course is structured into five modules, each focusing on different aspects of quality management.

In Module 1: Introduction to Quality Management, learners will grasp the basics and principles of quality management, such as the costs associated with quality and non-quality and how to understand customer demands. They will also explore various methods and tools to maintain quality standards.

Module 2: Methods of Quality Service delves into the practical methodologies for executing successful quality management, including statistical process control, Six Sigma, and understanding ISO9000 standards.

Module 3: Finding the Gaps in Quality introduces learners to techniques like Porter’s value chain, auditing, root cause analysis, and Risk Management, aiding in identifying and addressing quality issues.

Module 4: Handling Customer Expectations covers strategies to meet and exceed customer expectations, team building, and the importance of feedback for continuous improvement.

Lastly, Module 5: Effective Quality Leader outlines the characteristics of successful quality leaders, common pitfalls, and preparation for quality certification.

This course is ideal for professionals seeking to enhance their leadership capabilities in quality management, resulting in increased customer satisfaction and organizational excellence.

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Course Prerequisites

Prerequisites for the Fundamentals of Quality Management and Leadership Course:


  • Basic understanding of business processes and organizational structures.
  • Familiarity with the concept of customer service and customer satisfaction.
  • Some exposure to team environments or group projects, either in a professional or academic setting.
  • Willingness to engage with statistical concepts and data analysis (prior knowledge is beneficial but not required).
  • Openness to self-assessment and personal development as a leader.
  • No advanced degrees or certifications are required, making this course accessible to individuals from various backgrounds who are interested in quality management.
  • Basic proficiency in written and spoken English to comprehend course materials and participate in discussions.
Fundamentals of Quality Management and Leadership
IASSC® Certified Lean Six Sigma Green Belt™

Target Audience for Fundamentals of Quality Management and Leadership

  1. This course provides comprehensive training on quality management principles, tools, and leadership techniques for professionals.


  • Quality Assurance Managers
  • Quality Control Specialists
  • Production Managers
  • Operations Managers
  • Process Improvement Consultants
  • Six Sigma Green Belt/Black Belt Professionals
  • ISO Auditors and Consultants
  • Organizational Development Specialists
  • Team Leaders and Supervisors
  • Project Managers
  • Business Analysts
  • Product Development Managers
  • Risk Management Professionals
  • Compliance Officers
  • Continuous Improvement Managers
  • Supply Chain Managers
  • Customer Service Managers
  • HR Professionals involved in employee development and training programs
  • Entrepreneurs and Business Owners seeking to improve quality and customer satisfaction
  • Professionals preparing for quality management certification exams


Learning Objectives - What you will Learn in this Fundamentals of Quality Management and Leadership?

Introduction to Learning Outcomes:

In the Fundamentals of Quality Management and Leadership course, participants will grasp the essentials of quality management, develop Leadership Skills, and learn to implement effective quality control measures to meet customer expectations and improve overall service.

Learning Objectives and Outcomes:

  • Understand Quality Management: Define quality management and its core principles, and explain the significance of managing the costs associated with quality and non-quality.
  • Customer-Centric Approach: Learn methods for understanding and fulfilling customer demands and methods to exceed customer expectations consistently.
  • Quality Measurement and Analysis: Gain proficiency in using various tools and methods for measuring, analyzing, and improving service quality, including the Six Sigma rule and balanced scorecard.
  • Quality Standards and Frameworks: Understand the ISO 9000 family of quality management systems and their application in maintaining industry standards.
  • Process Improvement Techniques: Apply Porter’s value chain concept, root cause analysis, Pareto analysis, and risk management to identify gaps in quality and solve problems effectively.
  • Audit Skills: Develop skills to conduct quality audits, prepare audit reports, and utilize feedback for continuous improvement.
  • Leadership in Quality Management: Identify the characteristics of an effective quality leader and learn self-evaluation techniques for continuous personal and professional development.
  • Common Mistakes and Solutions: Recognize common quality management errors and learn strategies to avoid and overcome them.
  • Team Building and Management: Discover how to create and maintain a successful quality-focused team, delegate tasks efficiently, and encourage collective responsibility.
  • Certification Preparation: Outline the steps for planning for quality management certification and review the key takeaways from the course in a comprehensive Q&A session.

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