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The Fundamentals of Quality Management and Leadership course is a comprehensive program designed to equip learners with essential skills in managing and improving quality within an organization. This course is structured into five modules, each focusing on different aspects of quality management.
In Module 1: Introduction to Quality Management, learners will grasp the basics and principles of quality management, such as the costs associated with quality and non-quality and how to understand customer demands. They will also explore various methods and tools to maintain quality standards.
Module 2: Methods of Quality Service delves into the practical methodologies for executing successful quality management, including statistical process control, Six Sigma, and understanding ISO9000 standards.
Module 3: Finding the Gaps in Quality introduces learners to techniques like Porter’s value chain, auditing, root cause analysis, and Risk Management, aiding in identifying and addressing quality issues.
Module 4: Handling Customer Expectations covers strategies to meet and exceed customer expectations, team building, and the importance of feedback for continuous improvement.
Lastly, Module 5: Effective Quality Leader outlines the characteristics of successful quality leaders, common pitfalls, and preparation for quality certification.
This course is ideal for professionals seeking to enhance their leadership capabilities in quality management, resulting in increased customer satisfaction and organizational excellence.
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Classroom Training price is on request
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
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Prerequisites for the Fundamentals of Quality Management and Leadership Course:
This course provides comprehensive training on quality management principles, tools, and leadership techniques for professionals.
In the Fundamentals of Quality Management and Leadership course, participants will grasp the essentials of quality management, develop Leadership Skills, and learn to implement effective quality control measures to meet customer expectations and improve overall service.