Dynamics 365 Insights
Dynamics 365 Insights certification is a professional credential verifying expertise in utilizing Microsoft's Dynamics 365 AI-driven insights. It involves mastering the extraction of actionable information from data using AI models, thereby optimizing operational efficiency and driving intelligent action. Industries use this certification to validate individuals' ability to implement and utilize Dynamics 365 AI solutions for customer and business insights. It significantly aids sectors like retail, finance, and healthcare, where predictive insights, customer behavior analysis, personalized marketing, and customer support is crucial. A certified individual can successfully leverage these tools to simplify decision-making processes, boost customer service quality, and enhance overall business operations and growth.<br/><br/>
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
Master Dynamics 365 Insights with Koenig Solutions, your premier partner for MB-260 training and Dynamics 365 Customer Insights certification. We provide expert-led instruction to help you master customer data platforms and personalized experience delivery, ensuring you gain the skills required for the Microsoft Certified Dynamics 365 Customer Experience Analyst Associate credential.
Students engage with core Microsoft technologies including Dynamics 365 Customer Insights, Azure Synapse Analytics, Azure Machine Learning, and Power BI within hands-on lab environments. Using the Dynamics 365 interface, learners configure data ingestion, unify customer profiles, and build AI-driven segments. A key project involves predicting customer churn by training a machine learning model, exporting unified profiles via Azure Data Lake, and importing predictions back into Dynamics 365 Customer Insights to create retention-focused marketing segments. These labs simulate real-world scenarios such as automating customer journey triggers and integrating analytics across the Microsoft cloud ecosystem.
This course prepares learners for the Dynamics 365 Customer Insights certification, a globally recognized credential that validates expertise in customer data unification and AI-powered analytics. Certified professionals report significant career growth, with roles like Customer Insights Consultant commanding high median salaries. Koenig Solutions enhances this learning path with Guaranteed-to-Run batches and official Microsoft courseware, ensuring access to up-to-date labs and expert-led instruction. Upon completion, graduates are equipped to design intelligent customer experiences and drive data-informed marketing strategies. Enroll in our next Guaranteed-to-Run MB-260 cohort to start your certification journey.
What You'll Learn
Skills You'll Gain
Prerequisites
- Active certification in PL-200: Microsoft Power Platform Functional Consultant or MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- Proficiency in Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Insights - Journeys as outlined in official Microsoft Learn paths
- Minimum 6 months of experience with Dataverse configuration and model-driven application management
- Completion of Microsoft Learn modules regarding fundamental marketing automation principles within the Dynamics 365 ecosystem
- Proven experience with data ingestion, entity mapping, and unification processes within Dynamics 365 Customer Insights
- Access to a provisioned Dataverse environment or an active trial instance of Dynamics 365 Customer Insights for hands-on labs
Certification Exam
Everything you need to know about the Dynamics 365 Insights certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Dynamics 365 Insights certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Dynamics 365 Insights certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Consultant
- Customer Insights Analyst
- Dynamics 365 Functional Consultant
- CRM Insights Specialist
- Sales Insights Manager
Companies Hiring
and 5,000+ organizations worldwide seeking Dynamics 365 Insights certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Dynamics 365 Insights training course
Is the certification exam included in the Dynamics 365 Insights training, and what is the exam cost?
What training formats are available for Dynamics 365 Insights, and is there a Guaranteed-to-Run option?
How long is lab access provided, and what environment is used for Dynamics 365 Insights training?
What is Koenig's rescheduling and cancellation policy for the Dynamics 365 Insights course?
What is the format, number of questions, passing score, and time limit for the Dynamics 365 Insights certification exam?
How long is the Dynamics 365 Insights certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Dynamics 365 Insights course?
What are the prerequisites or recommended experience for the Dynamics 365 Insights certification?
What is the average salary impact or career benefit of earning the Dynamics 365 Insights certification?
How does Koenig's Dynamics 365 Insights training compare to self-study in terms of effectiveness and exam success?
Still have questions?
Chat with a Training Advisor →Resources
Learn more about Dynamics 365 Insights before you enroll
How Cisco AppDynamics Certification Can Boost Your IT Career
In today’s digital-first world, businesses rely heavily on high-performing applications to deliver seamless user experiences. Ensuring appli…
Read GuideWhat is Cisco AppDynamics? An Introduction to APM and its Key Features
In today's digital landscape, the performance of applications is more critical than ever. As businesses rely heavily on their software syste…
Read ArticleHow Dynamics 365 Finance and Operations Streamlines Financial Management
In today’s fast-paced business world, effective financial management is critical for success. With the increasing complexity of financial re…
Read ArticleHappiness Guarantee
We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.