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We're here to help you find itDesign secure CRM environments, customize entity relationships and configure business process flows in Microsoft Dynamics CRM 2016. Koenig delivers training by Microsoft-credentialed instructors with hands-on labs and real-world projects to prepare for the MB2-712 certification.
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Explore Microsoft Dynamics CRM 2016 certification and training courses — delivered live by certified instructors.
Microsoft Dynamics CRM 2016, released by Microsoft in December 2015, provides a robust customer relationship management platform. This version delivers significant performance improvements, including a 30 percent faster search capability compared to the 2015 release. Key features include centralized customer data management, advanced multichannel marketing tools, and the Unified Service Desk for optimized call center operations. Designed for business analysts and administrators, this course covers the essential tools required to streamline sales, marketing, and service workflows. Master these intelligent, data-driven interactions to improve organizational efficiency and customer engagement through this comprehensive Microsoft Dynamics CRM 2016 training program.
CRM Architecture
Understand on-premise and online deployment models and core components
Entity Management
Create and configure entities, fields, relationships and mappings
Security Model
Configure security roles, access levels and user or team permissions
Business Processes
Design and implement workflows, dialogs and business process flows
Form Customization
Customize forms, views, dashboards and visualizations for data presentation
Solution Management
Create, manage and deploy managed and unmanaged solutions
The building blocks every Microsoft Dynamics CRM 2016 solution is made of
See what your official Microsoft Dynamics CRM 2016 certification looks like. Download a sample — then let our advisors map the fastest path to earning the real one.
MB2-710CRM 2016 Online Deployment
MB2-711CRM 2016 Installation
MB2-712CRM 2016 Customization and Configuration
MB2-713CRM 2016 Sales
MB2-714CRM 2016 Customer Service
MB2-709Dynamics Marketing
Official credential badges — shareable on LinkedIn
Four formats. One quality standard. Every option comes with the same expert instructors, official courseware, and money-back guarantee.
Every factor that determines whether you actually pass your Microsoft Dynamics CRM 2016 exam — rated across every training format available.
| Criteria | Koenig | Free Platform | Self-Paced Platform | ALP Provider | Legacy Provider | Note |
|---|---|---|---|---|---|---|
| Trainer Quality & Credentials | ||||||
| MCT-Certified Trainers | ✖ | ✖ | ✖ | — | ||
| Live Instructor-Led | ✖ | ✖ | — | |||
| 1-on-1 Private Training | ✖ | ✖ | Partial | ✖ | — | |
| Microsoft Authorization | ||||||
| Official Microsoft ALP Status | ✖ | ✖ | ✖ | — | ||
| Official Microsoft Courseware | ✖ | Partial | — | |||
| ESI / EA Credits Accepted | ✖ | ✖ | ✖ | — | ||
| Flexibility & Access | ||||||
| Any-Day / Flexi Start | ✖ | — | ||||
| On-Site / Fly-Me-Trainer | ✖ | ✖ | Partial | ✖ | — | |
| Global Delivery Reach | Partial | ✖ | — | |||
| Results & Trust | ||||||
| Exam Pass Rate | N/A | N/A | N/A | N/A | N/A — Data excluded as vendor does not publish pass rates | |
| Entry Price (Fundamentals) | ~$745 · best value | Free | $15-30/mo | ~$1,500+ | $490 | — |
| Verified Learner Reviews | 18,400+ · 4.9★ | N/A | N/A | Limited | Limited | N/A — No public review platform for free content |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
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From our headquarters in India to training centers across UAE, Iraq, Saudi Arabia, UK, USA, Singapore, Australia, and more — Koenig delivers Microsoft certification training in 50+ countries.
