Customer Service in CRM 2016 is a comprehensive course designed to provide course participants with a comprehensive understanding of the basics of customer service and customer relationship management (CRM) as it pertains to running a successful business. This course provides participants with skills and knowledge to use Salesforce CRM and other CRM tools to help streamline customer service processes. This course allows students to learn how best to use CRM software to handle customer service requests, track customer service performance and trends, create custom reports and dashboards to monitor customer service performance, as well as use integrated systems to streamline customer service operations. This course also covers best practices and strategies to maximize the value of customer service, as well as tips and tricks for effective customer service management.
