Microsoft/Customer Service in CRM 2016


Customer Service in CRM 2016 Certification Training Course Overview

The Microsoft Dynamics CRM Customer Service course centers on how an organization can nurture customer satisfaction through automation of business processes. It gives an understanding into all of the powerful Customer Service and Service Scheduling functionality capabilities inside Microsoft Dynamics CRM 2016. 

The Customer Service course guides you through the way toward working with your clients in Microsoft Dynamics CRM 2016, including settling customer complaints and administration issues cost effectively and giving understanding on managing all related correspondence, documents, contacts & conversations. This course exhibits the rich and important perspective of customers that provides your team with actionable insights, including the utilization of knowledge management in a centralized knowledge base.

Audience:
 
This course is designed for individuals that plan to implement, use, maintain or support Microsoft Dynamics CRM 2016 in their association. This course is intended for sales operations managers, customer service managers, service schedulers, administrators, office managers, executives & consultants who need to exhibit a foundational understanding of the application functionality.

Microsoft exam can be taken from home.

Customer Service in CRM 2016 Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : USD 600 (Includes Taxes) 



July
8 Hours/Day
19-20
20-21
26-27
27-28
19-22
20-23
26-29
27-30
August
8 Hours/Day
10-11
16-17
17-18
24-25
10-13
16-19
17-20
24-27
September
8 Hours/Day
14-15
20-21
21-22
28-29
14-17
20-23
21-24
28-01
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 2 Days
Fee : On Request
On Request

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Course Prerequisites
  • No formal pre-requisites for this course.

Upon Completion of this Course, you will accomplish following:-

  • Case Management
  • Knowledge Base
  • Queue Management
  • Service Level Agreements
  • Entitlements
  • Interactive Service Hub
  • Unified Service Desk
  • Service Management Analysis
  • Voice of the Customer
  • Customer Portal