The Microsoft Dynamics CRM Customer Service course centers on how an organization can nurture customer satisfaction through automation of business processes. It gives an understanding into all of the powerful Customer Service and Service Scheduling functionality capabilities inside Microsoft Dynamics CRM 2016.
The Customer Service course guides you through the way toward working with your clients in Microsoft Dynamics CRM 2016, including settling customer complaints and administration issues cost effectively and giving understanding on managing all related correspondence, documents, contacts & conversations. This course exhibits the rich and important perspective of customers that provides your team with actionable insights, including the utilization of knowledge management in a centralized knowledge base.
Classroom Training*Duration : 2 Days
Fee : London: £4,500, Dubai : $1,740 , India : $1,260
Instructor-Led Online TrainingDuration : 2 Days
Fee : $1,500
Duration : 2 Days
Fee : On Request
As per mutual convenience