H1: Master Customer Satisfaction with Our Foundation Course

Customer Satisfaction Foundation Course Overview

The Customer Satisfaction Foundation certification is a recognized standard for organizations, establishing their commitment to providing superior customer service. It is essentially a seal of approval indicating an entity's dedication to understanding the needs and expectations of its customers and meeting or exceeding them. This certification is significant for industries as it not only enhances their brand's reputation but also contributes to increased customer loyalty and business growth. The certification process involves an evaluation of the organization's customer service policies, practices and outcomes to ensure they align with the standards set out by the Customer Satisfaction Foundation.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Introduction
  • Introduction to Customer Satisfaction
  • Initiation of a Customer Satisfaction Management framework
Live Online Training (Duration : 16 Hours) 1000 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
• Basic understanding of customer service concepts
• Experience in a customer service role
• Proficient communication skills
• Familiarity with customer relationship management (CRM) software
• Ability to analyze and solve customer problems
• Knowledge of customer satisfaction metrics and key performance indicators (KPIs).

Customer Satisfaction Foundation Certification Training Overview

Customer Satisfaction Foundation certification training is designed to empower professionals with the necessary skills and knowledge to enhance customer satisfaction in any organization. Participants learn crucial aspects like understanding customer expectations, measuring customer satisfaction, gathering and analysing feedback and implementing effective strategies to increase customer loyalty. The training ensures professionals comprehend the importance of customer satisfaction and are equipped to create a customer-centric organization, improving overall business performance.

Why Should You Learn Customer Satisfaction Foundation?

The Customer Satisfaction foundation course in stats equips learners with essential concepts to analyze customer satisfaction levels using statistical tools. It helps in driving customer-centric decisions, improving customer retention rates, and enhancing product or service quality. This course is valuable for all individuals aiming for a career in marketing, sales, product management, or any customer-facing roles.

Target Audience for Customer Satisfaction Foundation Certification Training

• Employees in customer service roles
• Customer relationship managers
• Sales and marketing professionals
• Business owners and entrepreneurs
• Customer experience executives
• Corporate trainers in customer service
• Quality assurance professionals in customer-centric industries.

Why Choose Koenig for Customer Satisfaction Foundation Certification Training?

- Getting trained by Certified Instructors to ensure optimal learning.
- Boosting career prospects with globally recognized certification.
- Access to Customized Training Programs tailored to individual needs.
- Opportunity for Destination Training to learn in a new environment.
- Affordable Pricing makes the training accessible to a wider range of individuals.
- Being part of a Top Training Institute with world-class facilities.
- Offering Flexible Dates to fit in individual schedule.
- Availing Instructor-Led Online Training for easy access and convenience.
- Choosing from a Wide Range of Courses catering to diverse interests.
- Accredited Training ensuring quality and credibility of the program.

Customer Satisfaction Foundation Skills Measured

After completing a Customer Satisfaction Foundation certification training, an individual can acquire skills such as understanding customer expectations, employing effective communication techniques, handling complaints and providing resolutions, and implementing strategies for improving customer satisfaction. They can further develop skills in data analysis and utilize customer feedback for business improvements. Additionally, they learn about building strong customer relationships, encouraging customer loyalty, and enhancing overall customer experience. The program also equips them with knowledge about various customer satisfaction models and metrics.

Top Companies Hiring Customer Satisfaction Foundation Certified Professionals

Top companies hiring Customer Satisfaction Foundation certified professionals include Accenture, IBM, Amazon, and Microsoft. These firms recognize the value of exceptional customer service, and actively seek professionals with proven skills in enhancing customer satisfaction, improving brand loyalty, and managing customer relations effectively. Other employers might include start-ups, mid-sized firms, traditional retail firms and even telecommunication companies.

Learning Objectives - What you will Learn in this Customer Satisfaction Foundation Course?

The learning objectives of a Customer Satisfaction Foundation course would primarily focus on enhancing the understanding of customer satisfaction concepts. Students should be able to define what customer satisfaction is, and explain its importance to business success. They should learn about the key components of customer satisfaction and how to measure it, applying both quantitative and qualitative methods. The students should be able to analyze customer feedback, identify areas of improvement, implement strategies to increase satisfaction, and evaluate their effectiveness. Moreover, they should learn to communicate effectively with customers, contributing to positive customer relationship management. Lastly, they should understand the correlation between customer satisfaction and customer loyalty/retention.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.