Improve Customer Delight: Take the Customer Satisfaction Foundation Course

Customer Satisfaction Foundation Course Overview


The Customer Satisfaction Foundation Course is an online course designed to help participants understand the customer lifecycle, customer segmentation and how to measure customer satisfaction. The course covers topics such as customer engagement, customer service, customer loyalty, customer analytics and churn rate forecasting. It enables participants to use a mix of tools and methods to identify and address customer satisfaction gaps.
The course is designed to be flexible, so it can easily be adapted for any business, across sectors. Once participants have completed the course, they will be able to identify customer centric areas and develop customer satisfaction strategies to ensure customer loyalty. The course also covers customer segmentation and how to analyse customer data to better understand customer needs and preferences. This knowledge can then be used to improve customer experience and create targeted offers to enhance customer engagement and loyalty.
Overall, the Customer Satisfaction Foundation Course is an excellent way to gain an understanding of customer satisfaction and to develop strategies to improve customer experience. The course can be adapted to fit individual businesses, and the knowledge gained can be used to increase customer loyalty and satisfaction.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

Customer Satisfaction Foundation
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The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Introduction
  • Introduction to Customer Satisfaction
  • Initiation of a Customer Satisfaction Management framework
Live Online Training (Duration : 16 Hours) 800 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Customer Satisfaction Foundation
Course Prerequisites

1. Basic understanding of customer service principles
2. Basic knowledge of customer service best practices
3. Ability to work in a team environment
4. Ability to analyze customer needs and provide solutions
5. Knowledge of customer service software (e.g. CRM, help desk, etc.)
6. Experience in problem-solving and communication
7. Willingness to learn new skills and strategies in customer service

Target Audience


The primary target audience for Customer Satisfaction Foundation training would be customer service teams, customer experience teams, marketing and sales professionals
The training is designed to provide individuals with the knowledge and skills they need to understand customer satisfaction analysis and the strategies they need to apply the insights they gain to improve customer satisfaction
It is also beneficial to staff members from larger organizations who have various customer satisfaction standards or objectives they need to achieve
This training is also beneficial for individuals working in customer-facing departments as it will equip them with the knowledge and skills to help improve customer satisfaction levels with their team's interactions with customers

Learning Objectives of Customer Satisfaction Foundation


1. Understand the importance of customer satisfaction and how to measure it.
2. Develop the skills necessary to build strong customer relationships.
3. Understand customer feedback and its role in improving customer service.
4. Learn how to use customer-facing tools to further strengthen customer relationships.
5. Develop strategies for addressing customer concerns, improving service, and fostering loyalty.
6. Increase customer satisfaction by understanding customer needs and expectations.
7. Learn how to use customer feedback to better service and gain competitive advantage.
8. Be able to identify the factors that affect customer satisfaction and make recommendations to improve them.
9. Acquire the knowledge and skills necessary to develop and implement customer service programs.
10. Understand the relationship between customer satisfaction and long-term business success.

FAQ's

1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.