Microsoft Copilot for Sales
Microsoft Copilot for Sales equips business analysts, functional consultants, and sales professionals with AI-driven tools to overcome inefficiencies in lead management and customer engagement. This course teaches how to deploy and configure Copilot within Dynamics 365 and Microsoft 365 apps like Outlook and Teams, enabling sellers to automate outreach, generate proposals, and gain real-time insights. With 75% of high-performing sales teams already using AI tools (Microsoft, 2024), mastering Copilot is essential for staying competitive.
Aligned with the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification (Exam MB-280), this training includes official Microsoft courseware and prepares learners to pass the 700-point required exam. Koenig provides Guaranteed-to-Run schedules and 30-day lab access, ensuring hands-on mastery. Graduates gain the skills to drive revenue growth through intelligent automation and become certified AI-ready sales solution experts.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft Copilot for Sales course by Microsoft is designed to equip sales professionals, functional consultants, and business analysts with the skills to leverage AI-driven productivity tools within their daily workflows. Aligned with the MB-280 certification exam for Microsoft Dynamics 365 Customer Experience Analyst, this training covers core functionalities of Microsoft Copilot for Sales, including deployment, configuration, and integration with CRM platforms like Dynamics 365 Sales and Salesforce. As organizations increasingly adopt AI to enhance seller efficiency—Microsoft reports that early adopters see up to 30% improvement in sales productivity—this course prepares learners to meet growing industry demand for intelligent sales enablement solutions.
Students engage with key Microsoft technologies including Microsoft 365 Copilot, Dynamics 365 Sales, Outlook, Teams, Power Platform, and Microsoft Graph. Through hands-on labs in the Azure cloud environment, learners configure the Sales agent, customize CRM data fields, and deploy AI features directly within Outlook and Teams. A real-world scenario involves building an RFP response agent using Copilot Studio, where students generate personalized sales proposals, analyze historical data in Excel, and collaborate in Teams deal rooms. These exercises simulate actual sales workflows, enabling participants to automate tasks such as email drafting, meeting summarization, and CRM record updates—all while staying within familiar Microsoft 365 applications.
This course prepares candidates for the widely recognized Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, which validates expertise in AI-enhanced sales operations. Professionals with this certification report a median salary increase of 15-20% according to Microsoft’s workforce impact data. Koenig Solutions enhances learning outcomes with official Microsoft courseware, 1-on-1 training flexibility, and Guaranteed-to-Run batches, ensuring hands-on access regardless of enrollment volume. Upon completion, learners are positioned to drive revenue growth as AI-powered sales specialists, equipped to transform customer engagement in modern, data-driven sales organizations.
What You'll Learn
Prerequisites
- Familiarity with Microsoft 365 Copilot for Sales licensing and user assignment processes
- Experience managing Dynamics 365 Sales or Salesforce CRM systems effectively
- Understanding of Dataverse environments and skills to configure Dataverse Search settings for optimal results
- Knowledge of Power Platform administration, including managing Copilot Studio capacity and AI features in Microsoft Copilot for Sales
- Ability to assign and manage security roles in Dynamics 365, such as System Administrator or Salesperson, for secure access
- Experience setting up server-side synchronization for emails and appointments in Outlook to enhance productivity
Certification Exam
Everything you need to know about the Microsoft Copilot for Sales certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Microsoft Copilot for Sales Fundamentals
2
Day 2– Boosting Productivity with Microsoft Copilot for Sales
3
Day 3– Advanced Microsoft Copilot for Sales Workflows
4
Day 4– Microsoft Copilot for Sales Deployment Architecture
5
Day 5– Microsoft Copilot for Sales Configuration Mastery
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Microsoft Copilot for Sales certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Microsoft Copilot for Sales certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Sales Operations Specialist
- CRM Functional Consultant
- AI Sales Enablement Analyst
- Dynamics 365 Sales Consultant
- Microsoft Copilot for Sales Administrator
- Revenue Operations Manager
Companies Hiring
and 5,000+ organizations worldwide seeking Microsoft Copilot for Sales certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Microsoft Copilot for Sales training course
Is the Microsoft Copilot for Sales certification exam included in the course fee, and what is the cost if separate?
What training formats does Koenig offer for Microsoft Copilot for Sales, and is Guaranteed-to-Run scheduling available?
How long is lab access provided, and what environment is used for Microsoft Copilot for Sales exercises?
What is Koenig's rescheduling and cancellation policy for Microsoft Copilot for Sales training?
What is the format, duration, number of questions, and passing score for the Microsoft Copilot for Sales certification exam?
How long is the Microsoft Copilot for Sales certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Microsoft Copilot for Sales course?
What are the prerequisites or recommended experience needed for the Microsoft Copilot for Sales course?
What is the average salary impact for professionals certified in Microsoft Copilot for Sales?
How does instructor-led Microsoft Copilot for Sales training compare to self-study in terms of effectiveness?
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