FAQ

Conflict Management Course Overview

Conflict Management Course Overview

The Conflict Management course is designed to equip learners with the skills and tools necessary to navigate and resolve conflicts effectively in both personal and professional settings. This comprehensive course covers a range of techniques and strategies for managing disputes, understanding the underlying causes of conflict, and fostering a positive environment for resolution.

Module 1 introduces the concept of conflict, encouraging learners to reflect on their experiences and identify common workplace issues. Module 2 delves into the Thomas-Kilmann Instrument, exploring various conflict-handling modes such as collaboration, compromise, and competition. In Module 3, participants learn how to create a conducive space for dialogue by neutralizing emotions and setting ground rules.

Module 4 focuses on identifying the root causes of conflicts and the importance of forgiveness, while Module 5 enhances communication skills vital for resolution, including active listening and the use of appropriate vocabulary. Lastly, Module 6 introduces the Chimp Paradox, a mind management model for understanding emotional responses in conflict situations.

This course is an essential part of conflict management training for employees, offering practical conflict management training courses that can transform the workplace by reducing tensions and fostering cooperation. With these skills, learners will be better equipped to handle disputes and maintain a harmonious work environment.

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850

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Course Fee 850
Total Fees
850 (USD)
  • Live Training (Duration : 16 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

  • Live Training (Duration : 16 Hours)
  • Per Participant
  • Classroom Training fee on request
Koeing Learning Stack

Koenig Learning Stack

Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

Request More Information

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Course Prerequisites

Here are the minimum required prerequisites for successfully undertaking the Conflict Management course:


  • Basic understanding of communication principles and interpersonal dynamics.
  • Willingness to engage in self-reflection and personal growth.
  • Openness to learning and applying new conflict resolution strategies and techniques.
  • Some experience in a professional or organizational setting is helpful but not mandatory.
  • Ability to participate in discussions and role-playing exercises with fellow learners.
  • Readiness to explore and challenge one's own attitudes and behaviors towards conflict.
  • No specific academic qualifications or professional background is required.

Target Audience for Conflict Management

Koenig Solutions' Conflict Management course equips professionals with essential skills to address and resolve workplace disagreements constructively.


  • Human Resources Managers
  • Team Leaders and Supervisors
  • Project Managers
  • Department Heads
  • Customer Service Representatives
  • Operations Managers
  • Organizational Development Professionals
  • Corporate Trainers
  • Mediators and Conflict Resolution Specialists
  • Employee Relations Officers
  • Business Consultants
  • Company Executives and CEOs
  • Non-Profit Organization Leaders
  • Union Representatives
  • Staff Members aspiring for managerial roles


Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

This Conflict Management course equips participants with essential strategies and skills to resolve workplace disputes effectively, enhance communication, and build a positive team environment.

Learning Objectives and Outcomes:

  • Understand the nature of conflict and recognize the various types of day-to-day workplace conflicts.
  • Utilize the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess conflict-handling styles, including collaboration, compromise, accommodation, competition, and avoidance.
  • Create a conducive environment for conflict resolution by neutralizing emotions, choosing the appropriate time and space, and establishing ground rules.
  • Identify and articulate personal and shared goals within conflict situations to find mutually beneficial resolutions.
  • Grasp the importance and benefits of effective conflict resolution in fostering a positive workplace.
  • Analyze conflicts to uncover root causes and engage in the process of forgiveness to move beyond past grievances.
  • Develop and apply Advanced Communication skills, including the 7 Cs of communication, active listening, and appropriate vocabulary usage.
  • Manage emotions effectively using the Circle of Concern, Influence, and Control, and learn the art of assertively saying no.
  • Explore the Chimp Paradox mind management model to understand emotional responses and improve self-regulation during conflicts.
  • Recognize the difference between healthy and unhealthy conflicts and learn strategies for third-party intervention when necessary.

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