Last Updated : 24 Apr 2025

Conflict Management Course Overview

The Conflict Management course is designed to equip learners with the skills and tools necessary to navigate and resolve conflicts effectively in both personal and professional settings. This comprehensive course covers a range of techniques and strategies for managing disputes, understanding the underlying causes of conflict, and fostering a positive environment for resolution.

Module 1 introduces the concept of conflict, encouraging learners to reflect on their experiences and identify common workplace issues. Module 2 delves into the Thomas-Kilmann Instrument, exploring various conflict-handling modes such as collaboration, compromise, and competition. In Module 3, participants learn how to create a conducive space for dialogue by neutralizing emotions and setting ground rules.

Module 4 focuses on identifying the root causes of conflicts and the importance of forgiveness, while Module 5 enhances communication skills vital for resolution, including active listening and the use of appropriate vocabulary. Lastly, Module 6 introduces the Chimp Paradox, a mind management model for understanding emotional responses in conflict situations.

This course is an essential part of conflict management training for employees, offering practical conflict management training courses that can transform the workplace by reducing tensions and fostering cooperation. With these skills, learners will be better equipped to handle disputes and maintain a harmonious work environment.

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Course Fee	1,075
Total Fees	1,075 (USD)

USD

850^♱

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Course Fee	850
Total Fees	850 (USD)

USD

^♱

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Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

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Course Prerequisites

Here are the minimum required prerequisites for successfully undertaking the Conflict Management course:

Basic understanding of communication principles and interpersonal dynamics.
Willingness to engage in self-reflection and personal growth.
Openness to learning and applying new conflict resolution strategies and techniques.
Some experience in a professional or organizational setting is helpful but not mandatory.
Ability to participate in discussions and role-playing exercises with fellow learners.
Readiness to explore and challenge one's own attitudes and behaviors towards conflict.
No specific academic qualifications or professional background is required.

Target Audience for Conflict Management

Koenig Solutions' Conflict Management course equips professionals with essential skills to address and resolve workplace disagreements constructively.

Human Resources Managers
Team Leaders and Supervisors
Project Managers
Department Heads
Customer Service Representatives
Operations Managers
Organizational Development Professionals
Corporate Trainers
Mediators and Conflict Resolution Specialists
Employee Relations Officers
Business Consultants
Company Executives and CEOs
Non-Profit Organization Leaders
Union Representatives
Staff Members aspiring for managerial roles

Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

This Conflict Management course equips participants with essential strategies and skills to resolve workplace disputes effectively, enhance communication, and build a positive team environment.

Learning Objectives and Outcomes:

Understand the nature of conflict and recognize the various types of day-to-day workplace conflicts.
Utilize the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess conflict-handling styles, including collaboration, compromise, accommodation, competition, and avoidance.
Create a conducive environment for conflict resolution by neutralizing emotions, choosing the appropriate time and space, and establishing ground rules.
Identify and articulate personal and shared goals within conflict situations to find mutually beneficial resolutions.
Grasp the importance and benefits of effective conflict resolution in fostering a positive workplace.
Analyze conflicts to uncover root causes and engage in the process of forgiveness to move beyond past grievances.
Develop and apply Advanced Communication skills, including the 7 Cs of communication, active listening, and appropriate vocabulary usage.
Manage emotions effectively using the Circle of Concern, Influence, and Control, and learn the art of assertively saying no.
Explore the Chimp Paradox mind management model to understand emotional responses and improve self-regulation during conflicts.
Recognize the difference between healthy and unhealthy conflicts and learn strategies for third-party intervention when necessary.