Conflict Management Course Overview

Course Prerequisites

• Basic Computer Knowledge.

Target Audience for Conflict Management

Koenig Solutions' Conflict Management course equips professionals with essential skills to address and resolve workplace disagreements constructively.

• Human Resources Managers
• Team Leaders and Supervisors
• Project Managers
• Department Heads
• Customer Service Representatives
• Operations Managers
• Organizational Development Professionals
• Corporate Trainers
• Mediators and Conflict Resolution Specialists
• Employee Relations Officers
• Business Consultants
• Company Executives and CEOs
• Non-Profit Organization Leaders
• Union Representatives
• Staff Members aspiring for managerial roles

Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

This Conflict Management course equips participants with essential strategies and skills to resolve workplace disputes effectively, enhance communication, and build a positive team environment.

Learning Objectives and Outcomes:

• Understand the nature of conflict and recognize the various types of day-to-day workplace conflicts.
• Utilize the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess conflict-handling styles, including collaboration, compromise, accommodation, competition, and avoidance.
• Create a conducive environment for conflict resolution by neutralizing emotions, choosing the appropriate time and space, and establishing ground rules.
• Identify and articulate personal and shared goals within conflict situations to find mutually beneficial resolutions.
• Grasp the importance and benefits of effective conflict resolution in fostering a positive workplace.
• Analyze conflicts to uncover root causes and engage in the process of forgiveness to move beyond past grievances.
• Develop and apply Advanced Communication skills, including the 7 Cs of communication, active listening, and appropriate vocabulary usage.
• Manage emotions effectively using the Circle of Concern, Influence, and Control, and learn the art of assertively saying no.
• Explore the Chimp Paradox mind management model to understand emotional responses and improve self-regulation during conflicts.
• Recognize the difference between healthy and unhealthy conflicts and learn strategies for third-party intervention when necessary.