Conflict Management Training

Conflict Management Course Overview

The Conflict Management course is designed to equip learners with the skills and tools necessary to navigate and resolve conflicts effectively in both personal and professional settings. This comprehensive course covers a range of techniques and strategies for managing disputes, understanding the underlying causes of conflict, and fostering a positive environment for resolution.

Module 1 introduces the concept of conflict, encouraging learners to reflect on their experiences and identify common workplace issues. Module 2 delves into the Thomas-Kilmann Instrument, exploring various conflict-handling modes such as collaboration, compromise, and competition. In Module 3, participants learn how to create a conducive space for dialogue by neutralizing emotions and setting ground rules.

Module 4 focuses on identifying the root causes of conflicts and the importance of forgiveness, while Module 5 enhances communication skills vital for resolution, including active listening and the use of appropriate vocabulary. Lastly, Module 6 introduces the Chimp Paradox, a mind management model for understanding emotional responses in conflict situations.

This course is an essential part of conflict management training for employees, offering practical conflict management training courses that can transform the workplace by reducing tensions and fostering cooperation. With these skills, learners will be better equipped to handle disputes and maintain a harmonious work environment.

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Course Prerequisites

Here are the minimum required prerequisites for successfully undertaking the Conflict Management course:

Basic understanding of communication principles and interpersonal dynamics.
Willingness to engage in self-reflection and personal growth.
Openness to learning and applying new conflict resolution strategies and techniques.
Some experience in a professional or organizational setting is helpful but not mandatory.
Ability to participate in discussions and role-playing exercises with fellow learners.
Readiness to explore and challenge one's own attitudes and behaviors towards conflict.
No specific academic qualifications or professional background is required.

Target Audience for Conflict Management

Koenig Solutions' Conflict Management course equips professionals with essential skills to address and resolve workplace disagreements constructively.

Human Resources Managers
Team Leaders and Supervisors
Project Managers
Department Heads
Customer Service Representatives
Operations Managers
Organizational Development Professionals
Corporate Trainers
Mediators and Conflict Resolution Specialists
Employee Relations Officers
Business Consultants
Company Executives and CEOs
Non-Profit Organization Leaders
Union Representatives
Staff Members aspiring for managerial roles

Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

This Conflict Management course equips participants with essential strategies and skills to resolve workplace disputes effectively, enhance communication, and build a positive team environment.

Learning Objectives and Outcomes:

Understand the nature of conflict and recognize the various types of day-to-day workplace conflicts.
Utilize the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess conflict-handling styles, including collaboration, compromise, accommodation, competition, and avoidance.
Create a conducive environment for conflict resolution by neutralizing emotions, choosing the appropriate time and space, and establishing ground rules.
Identify and articulate personal and shared goals within conflict situations to find mutually beneficial resolutions.
Grasp the importance and benefits of effective conflict resolution in fostering a positive workplace.
Analyze conflicts to uncover root causes and engage in the process of forgiveness to move beyond past grievances.
Develop and apply Advanced Communication skills, including the 7 Cs of communication, active listening, and appropriate vocabulary usage.
Manage emotions effectively using the Circle of Concern, Influence, and Control, and learn the art of assertively saying no.
Explore the Chimp Paradox mind management model to understand emotional responses and improve self-regulation during conflicts.
Recognize the difference between healthy and unhealthy conflicts and learn strategies for third-party intervention when necessary.

Course Fee	1,075
Total Fees	1,075 (USD)

Course Fee	850
Total Fees	850 (USD)

Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

Conflict Management Course Overview

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Koenig's Unique Offerings

Course Prerequisites

Target Audience for Conflict Management

Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

Learning Objectives and Outcomes:

Suggested Courses

Conflict Management Course Overview

1,075 ♱

850 ♱

♱

Fee On Request

Filter By:

Request More Information

Koenig's Unique Offerings

Course Prerequisites

Target Audience for Conflict Management

Learning Objectives - What you will Learn in this Conflict Management?

Introduction to Learning Outcomes:

Learning Objectives and Outcomes:

Suggested Courses

1,075^♱

850^♱

^♱