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Change Request Management with SAP Solution Manager - Configuration Course Overview

Change Request Management with SAP Solution Manager - Configuration Course Overview

Change Request Management with SAP Solution Manager - Configuration (Course SM255)

Unlock the potential of SAP Solution Manager 7.2 with our Change Request Management - Configuration course. Over a comprehensive span, this course covers essential topics such as basic setup steps, master data creation, and landscape definitions. Dive into user interfaces, authorization concepts, and customize transaction types and approval procedures. Gain practical insights into creating and approving change requests, handling normal and urgent changes, and implementing retrofits. This course is perfect for Change Managers, Technology Consultants, and System Administrators. Enhance your skills and ensure seamless IT service management and Application Lifecycle Management integration through hands-on sessions and real-world scenarios.

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Target Audience for Change Request Management with SAP Solution Manager - Configuration

1. Introduction


The Change Request Management with SAP Solution Manager - Configuration course is perfect for professionals aiming to manage and streamline change processes in SAP environments.


2. Target Audience


  • Change Manager
  • Technology Consultant
  • System Administrator
  • IT Managers
  • Project Managers
  • SAP Solution Architects
  • Application Lifecycle Managers
  • SAP Basis Administrators
  • IT Service Managers
  • Business Process Owners
  • Configuration Managers


Learning Objectives - What you will Learn in this Change Request Management with SAP Solution Manager - Configuration?

Change Request Management with SAP Solution Manager 7.2 - Configuration (SM255)

Introduction: This course provides in-depth knowledge and skills for configuring Change Request Management in SAP Solution Manager 7.2. It covers system prerequisites, configuration steps, master data management, process flows, and specific customizing tasks.

Learning Objectives and Outcomes:

  • Understand the Benefits:

    • Highlight the benefits from integrating IT Service Management into Application Lifecycle Management.

  • Explore User Interfaces and Authorizations:

    • List different user interfaces for Change Request Management.
    • Outline the authorization concept for SAP Solution Manager.

  • Change Control Management Tools:

    • List the tools offered by SAP for Change Control Management and describe their use.

  • Configuration Steps:

    • Prepare the SAP Solution Manager system for the basic configuration of Change Request Management.
    • Describe the main steps needed to configure both the SAP Solution Manager system and the managed systems.

  • Master Data Management:

    • Create business partners and Installed Base Components for Change Request Management.

  • WebClient UI Customization:

    • Outline the relationship between business roles and authorization roles.
    • Explain personalization and configuration options for the WebClient UI.

  • Landscape Definition:

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