Change Request Management with SAP Solution Manager - Configuration Course Overview

To successfully undertake the Change Request Management with SAP Solution Manager - Configuration (Course Code: SM255), participants should have the following prerequisites:

• Basic Knowledge of SAP Solution Manager: Familiarity with the SAP Solution Manager environment and its primary functionalities.
• Experience in SAP System Administration: Prior experience with SAP system administration tasks and processes.
• Understanding of Change Management: Basic understanding of change management concepts within an IT landscape.
• Authorization Concepts: Knowledge of user interfaces and authorization concepts within SAP systems.
• Familiarity with SAP CRM/UI: Experience with SAP Customer Relationship Management or similar user interface frameworks in SAP.
• Technical Background: General technical skills and a foundational understanding of IT and software systems.

These prerequisites will ensure that you can effectively engage with the course content and apply the knowledge gained in real-world scenarios. Happy learning!

Target Audience for Change Request Management with SAP Solution Manager - Configuration

1. Introduction

The Change Request Management with SAP Solution Manager - Configuration course is perfect for professionals aiming to manage and streamline change processes in SAP environments.

2. Target Audience

• Change Manager
• Technology Consultant
• System Administrator
• IT Managers
• Project Managers
• SAP Solution Architects
• Application Lifecycle Managers
• SAP Basis Administrators
• IT Service Managers
• Business Process Owners
• Configuration Managers

Learning Objectives - What you will Learn in this Change Request Management with SAP Solution Manager - Configuration?

Change Request Management with SAP Solution Manager 7.2 - Configuration (SM255)

Introduction: This course provides in-depth knowledge and skills for configuring Change Request Management in SAP Solution Manager 7.2. It covers system prerequisites, configuration steps, master data management, process flows, and specific customizing tasks.

Learning Objectives and Outcomes:

• Understand the Benefits:

  • Highlight the benefits from integrating IT Service Management into Application Lifecycle Management.

• Explore User Interfaces and Authorizations:

  • List different user interfaces for Change Request Management.
  • Outline the authorization concept for SAP Solution Manager.

• Change Control Management Tools:

  • List the tools offered by SAP for Change Control Management and describe their use.

• Configuration Steps:

  • Prepare the SAP Solution Manager system for the basic configuration of Change Request Management.
  • Describe the main steps needed to configure both the SAP Solution Manager system and the managed systems.

• Master Data Management:

  • Create business partners and Installed Base Components for Change Request Management.

• WebClient UI Customization:

  • Outline the relationship between business roles and authorization roles.
  • Explain personalization and configuration options for the WebClient UI.

• Landscape Definition: