Certified IT Asset Manager (CITAM) Course Overview

The Certified IT Asset Manager (CITAM) course is designed to provide IT professionals with the knowledge and skills to effectively manage their organization's IT assets. The course is structured around a comprehensive curriculum that covers the International Association of IT Asset Managers (IAITAM) best practices and the mission of ITAM.

Starting with an introduction to IAITAM, the course outlines the importance of ITAM in modern organizations and its strategic role. Learners will explore the ITAM Code of Ethics, setting the professional standards for IT asset managers. The program also dives into defining primary roles within an ITAM program, understanding the 12 Key Process Areas (KPAs), and how these KPAs interact and depend on each other to create a successful ITAM strategy.

With lessons on roles and responsibilities, learners will be equipped to create dynamic job descriptions, manage ITAM programs, and understand the role of a program manager. The course highlights the importance of the Project Management Relationship Triangle and offers guidance on managing sample projects by KPA.

Moreover, the CITAM course emphasizes the significance of prioritization within the ITAM program, lifecycle management, and best practices for process building. Crucial to the success of ITAM initiatives is the ability to gain executive buy-in, for which the course provides strategies and a business case template.

Finally, the course concludes with assessments of ITAM maturity and reinforces the idea of ITAM as a core business function. Through this comprehensive framework, learners will gain the expertise needed to manage IT assets effectively and align ITAM with business goals, ensuring a high return on investment for their organization's IT assets.