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Certified IT Asset Manager (CITAM) Course Overview

Certified IT Asset Manager (CITAM) Course Overview

The Certified IT Asset Manager (CITAM) course is designed to provide IT professionals with the knowledge and skills to effectively manage their organization's IT assets. The course is structured around a comprehensive curriculum that covers the International Association of IT Asset Managers (IAITAM) best practices and the mission of ITAM.

Starting with an introduction to IAITAM, the course outlines the importance of ITAM in modern organizations and its strategic role. Learners will explore the ITAM Code of Ethics, setting the professional standards for IT asset managers. The program also dives into defining primary roles within an ITAM program, understanding the 12 Key Process Areas (KPAs), and how these KPAs interact and depend on each other to create a successful ITAM strategy.

With lessons on roles and responsibilities, learners will be equipped to create dynamic job descriptions, manage ITAM programs, and understand the role of a program manager. The course highlights the importance of the Project Management Relationship Triangle and offers guidance on managing sample projects by KPA.

Moreover, the CITAM course emphasizes the significance of prioritization within the ITAM program, lifecycle management, and best practices for process building. Crucial to the success of ITAM initiatives is the ability to gain executive buy-in, for which the course provides strategies and a business case template.

Finally, the course concludes with assessments of ITAM maturity and reinforces the idea of ITAM as a core business function. Through this comprehensive framework, learners will gain the expertise needed to manage IT assets effectively and align ITAM with business goals, ensuring a high return on investment for their organization's IT assets.

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Course Prerequisites

Certainly! Below are the minimum required prerequisites for successfully undertaking training in the Certified IT Asset Manager (CITAM) course:


  • Basic understanding of IT terminology: Familiarity with key IT concepts and terms is required to grasp the content of the CITAM course effectively.
  • Awareness of IT lifecycle management: Some knowledge of how IT assets are managed throughout their lifecycle will be beneficial.
  • Experience in IT or related fields: While not mandatory, having some professional experience in IT, asset management, or a related area can provide a practical context for the course material.
  • Good communication skills: As the course involves understanding roles and responsibilities within ITAM, effective communication skills are advantageous.
  • Analytical thinking: The ability to analyze and prioritize tasks will help in understanding the strategic aspects of IT Asset Management.
  • Interest in ITAM best practices: A keen interest in learning about and implementing ITAM best practices is crucial for getting the most out of the CITAM course.

Please note that while these prerequisites are recommended, the CITAM course is designed to cater to a range of professionals, and individuals with a strong desire to learn and improve their ITAM skills are encouraged to enroll.


Exam-Format Table
Exam ComponentDetails
Exam NameCertified IT Asset Manager (CITAM)
Exam TypeMultiple Choice Questions (MCQs)
Total QuestionsTypically varies, generally between 100-150 questions
Passing Score85%
Exam Duration3 hours (180 minutes)
LanguageEnglish
Exam ProviderIAITAM, via authorized proctoring services
Exam RegistrationThrough IAITAM's official website or accredited training partners
Certification Validity1 year (can be renewed with continuous education and professional contribution)
Recommended TrainingIAITAM's Certified IT Asset Manager course, including workshops and preparatory materials

Target Audience for Certified IT Asset Manager (CITAM)

  1. The Certified IT Asset Manager (CITAM) course equips professionals with best practices in managing IT assets effectively.


  2. Target audience for CITAM includes:


  • IT Asset Managers
  • Chief Information Officers (CIOs)
  • IT Operations Managers
  • IT Finance Managers
  • IT Procurement Specialists
  • IT Compliance Officers
  • IT Auditors
  • IT Project Managers
  • Risk Management Personnel
  • IT Support Staff with asset management responsibilities
  • IT Consultants specializing in asset management


Learning Objectives - What you will Learn in this Certified IT Asset Manager (CITAM)?

  1. The CITAM course equips professionals with best practices in IT Asset Management, focusing on IAITAM's 12 KPAs, ethics, lifecycle management, and gaining executive support for ITAM programs.

  2. Learning objectives and outcomes:

  • Understand IAITAM's mission and the significance of IT Asset Management within an organization.
  • Learn and adhere to the ITAM Code of Ethics to maintain professional integrity.
  • Identify and define the primary roles essential to an effective ITAM program.
  • Gain knowledge of the 12 Key Process Areas (KPAs) that form the foundation of ITAM best practices.
  • Analyze the relationships, dependencies, and benefits within ITAM to optimize asset management.
  • Understand the interdependencies of KPAs for a holistic approach to ITAM.
  • Develop dynamic job descriptions tailored for ITAM programs and understand the evolving nature of ITAM roles.
  • Grasp the role of a Program Manager and the importance of project management in ITAM.
  • Learn to prioritize ITAM projects effectively and align them with business goals.
  • Create a compelling business case to secure executive buy-in and recognize ITAM's value as a core business function.

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