Professional Certificate in Business Analysis Service Delivery Course Overview

Target Audience for Professional Certificate in Business Analysis Service Delivery

The BCS Professional Certificate in Business Analysis Service Delivery is geared towards professionals involved in the management and enhancement of business analysis services.

• Senior Business Analysts
• Lead Business Analysts
• Business Analysis Managers
• Business Analysis Practice Leaders
• Heads of Business Analysis Profession
• Chapter Leaders
• Service Delivery Managers
• Change Managers

Learning Objectives - What you will Learn in this Professional Certificate in Business Analysis Service Delivery?

Introduction to the BCS Professional Certificate in Business Analysis Service Delivery

This course enables candidates to master the essentials of Business Analysis Service creation, management, and continual improvement.

Learning Objectives and Outcomes:

• Understand the BA Service Concept: Grasp the foundational ideas of Business Analysis as a Service, including its value and service framework.
• Recruitment and Development of Business Analysts: Learn strategies for effective recruitment, retaining, and career planning for business analysts.
• Leadership Skills for Business Analysts: Acquire the skills and tools needed for effective leadership within a BA service context.
• Operational Management of BA Services: Manage and operate the day-to-day functions of a Business Analysis service.
• Application of BA Standards and Tools: Implement and maintain standards and tools that support effective business analysis practices.
• Fostering High-Performance Teams: Engage techniques for developing high-performing business analysts and fostering a culture of continuous improvement.
• Customer and Cultural Understanding: Develop strategies to manage customer expectations and navigate organizational culture effectively.
• Performance and Quality Measurement: Measure and enhance the performance and quality of the Business Analysis service using established models and frameworks.
• Continuous Improvement: Implement continuous improvement processes to enhance the maturity and quality of the