CCC Professional Cloud Service Manager (PCSM) Course Overview

The Professional Cloud Service Manager (PCSM) course is an advanced training program designed to equip IT and service management professionals with the skills necessary to manage and strategize around cloud services within an organization. This course covers a range of topics to help learners understand the fundamental principles of cloud computing, its management aspects, and how it intersects with traditional IT Service Management (ITSM).

Module 1 lays the foundation with a look at the history of cloud computing and basic cloud service management concepts. It explores different service perspectives and their relationship with ITSM, along with various service and support models.

Module 2 delves into the cloud management roles, service management roles, and organizational roles, which are critical for effective cloud service management.

Module 3 focuses on creating a cloud strategy, including adoption drivers and risk management.

Module 4 discusses the design, deployment, and migration of cloud services, tackling legacy systems and the planning of cloud service capabilities.

Module 5 addresses the hands-on management of cloud services, including service level agreements, DevOps, and managing demand for cloud services.

Module 6 looks at the economics of cloud computing, covering pricing models, procurement, and charging for cloud-based services.

Module 7 provides insights into cloud service governance, offering a framework and considerations for governance in the cloud.

Module 8 aims to demonstrate the value of cloud services to businesses, linking them to strategic objectives and measuring their value.

Finally, Module 9 reviews popular service management frameworks and their application in a cloud context.

Overall, the PCSM course prepares learners to effectively manage cloud services and demonstrate their value, aligning with business strategies and ensuring efficient, governed deployment and utilization.