Professional Cloud Service Manager (PCSM) Course Overview

Professional Cloud Service Manager (PCSM) Course Overview

The Professional Cloud Service Manager (PCSM) course is an advanced training program designed to equip IT and service management professionals with the skills necessary to manage and strategize around cloud services within an organization. This course covers a range of topics to help learners understand the fundamental principles of cloud computing, its management aspects, and how it intersects with traditional IT Service Management (ITSM).

Module 1 lays the foundation with a look at the history of cloud computing and basic cloud service management concepts. It explores different service perspectives and their relationship with ITSM, along with various service and support models.

Module 2 delves into the cloud management roles, service management roles, and organizational roles, which are critical for effective cloud service management.

Module 3 focuses on creating a cloud strategy, including adoption drivers and risk management.

Module 4 discusses the design, deployment, and migration of cloud services, tackling legacy systems and the planning of cloud service capabilities.

Module 5 addresses the hands-on management of cloud services, including service level agreements, DevOps, and managing demand for cloud services.

Module 6 looks at the economics of cloud computing, covering pricing models, procurement, and charging for cloud-based services.

Module 7 provides insights into cloud service governance, offering a framework and considerations for governance in the cloud.

Module 8 aims to demonstrate the value of cloud services to businesses, linking them to strategic objectives and measuring their value.

Finally, Module 9 reviews popular service management frameworks and their application in a cloud context.

Overall, the PCSM course prepares learners to effectively manage cloud services and demonstrate their value, aligning with business strategies and ensuring efficient, governed deployment and utilization.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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Course Prerequisites

To ensure that participants can fully benefit from the Professional Cloud Service Manager (PCSM) course and have a successful learning experience, the following prerequisites are recommended:

  • Basic Understanding of Cloud Computing:

    • Familiarity with cloud concepts and deployment models (IaaS, PaaS, SaaS).
    • Awareness of cloud service providers and their offerings.
  • Foundational IT Knowledge:

    • Knowledge of fundamental IT concepts and terminology.
    • Understanding of basic networking, storage, and computing principles.
  • IT Service Management (ITSM) Fundamentals:

    • An understanding of IT service management frameworks such as ITIL® is beneficial.
    • Insight into how IT services are managed and delivered within an organization.
  • General Business Acumen:

    • Appreciation of business strategies and objectives.
    • Awareness of the importance of aligning IT services with business needs.
  • Risk Management Awareness:

    • Basic knowledge of risk management principles and their application in an IT context.
  • Willingness to Learn:

    • An open and inquisitive mindset to grasp new concepts and frameworks related to cloud service management.

Please note that while these prerequisites will help you to get the most out of the course, the PCSM course is designed to be accessible to a wide range of professionals interested in cloud service management. Even if you do not have extensive experience in every area listed above, a foundational understanding and a desire to learn will enable you to successfully undertake this training.

Target Audience for Professional Cloud Service Manager (PCSM)

The Professional Cloud Service Manager (PCSM) course equips IT professionals with cloud service management skills to optimize their organizations.

Target audience job roles for the PCSM course include:

  • IT Managers and Directors
  • Cloud Service Managers
  • IT Service Management professionals
  • Cloud Strategy Planners
  • Cloud Architects and Designers
  • Cloud Systems Engineers
  • IT Consultants specializing in cloud solutions
  • Compliance and Security Officers
  • Project Managers
  • IT Procurement Specialists
  • Risk Management staff
  • Operations Managers involved in cloud service delivery
  • Technical Support Engineers
  • DevOps Engineers

Learning Objectives - What you will Learn in this Professional Cloud Service Manager (PCSM)?

Introduction to the Course's Learning Outcomes and Concepts Covered:

The Professional Cloud Service Manager (PCSM) course equips participants with essential knowledge and skills for effective cloud service management, integrating ITSM practices within the cloud industry.

Learning Objectives and Outcomes:

  • Understand the evolution of cloud computing and its impact on modern IT service management.
  • Grasp the fundamentals of cloud service management and how it differs from traditional ITSM.
  • Identify and analyze the roles involved in cloud service management and their organizational significance.
  • Develop a comprehensive cloud service strategy, including key adoption drivers and risk management considerations.
  • Design and implement cloud services with a focus on legacy systems integration, benchmarking, and capability planning.
  • Manage cloud services effectively through service level agreements, service assurance, and the application of DevOps principles.
  • Navigate the economic aspects of cloud services, including pricing models, procurement processes, and charging mechanisms.
  • Establish a governance framework tailored to cloud services, addressing unique governance needs and challenges.
  • Demonstrate the business value of cloud services, linking their benefits to strategic business objectives and measuring their impact.
  • Explore popular service management frameworks and their adaptation to the cloud computing context.

These objectives ensure that upon completion of the PCSM course, participants will possess the necessary skills to effectively manage and strategize cloud services within their organizations, leading to improved service delivery and alignment with business goals.