Why ITIL Matters - Boost Service Excellence in the IT & Service Industry

23 Oct 2025 01:30 AM CST

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Webinar Overview

ITIL emphasizes aligning IT services with business objectives. By understanding and addressing business needs, ITIL helps ensure that IT investments deliver tangible business value, such as reduced costs, improved customer satisfaction, and increased productivity.ITIL promotes best practices for managing incidents, problems, changes, and other aspects of IT service delivery. This results in improved service quality, reduced downtime, and a more positive user experience

Key Points

Introduction
Key Concepts
Service VAlue System
Four Dimesions
Guiding Principles
Overview of Prcatices

Meet The Trainer

Richa Singh

An effective communicator with strong analytical, problem-solving, and organizational skills, I enjoy interactive solutions and making training fun and educational. With over 15 years in the education and training industry, I have worked globally with prestigious clients.

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