Master Telephonic Etiquette - Build Professional & Confident Calls

03 Sep 2025 01:30 AM CST

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Webinar Overview

This course helps professionals develop the right tone, language, and behavior while handling business calls. Since phone conversations lack visual cues, it trains participants to create a positive impression through voice, clarity, and professionalism. Learners will practice techniques to greet, listen, handle queries, manage difficult callers, and end calls politely while maintaining the organization’s professional image.

Key Points

Importance of Telephonic Etiquette – why first impressions on calls matter.
Professional Greetings – how to answer and introduce yourself properly.
Voice & Tone Control – speaking clearly, confidently, and politely.
Active Listening – techniques to understand the caller without interruptions.
Call Handling Process – from answering, holding, transferring, to closing calls.

Meet The Trainer

Neeraj Pathak

With over 12 years of experience, I am a passionate and results-driven soft skills trainer, dedicated to empowering individuals and organizations to excel in today's competitive business landscape. My expertise lies in fostering the essential interpersonal and communication skills required for professional and personal success. I tailor sessions to meet specific needs, ensuring they are accessible, engaging, and impactful. My philosophy combines empathy, adaptability, and creativity to provide personalized training that resonates with participants.

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