The Art of Hospitality - From Front Desk Basics to Leadership Excellence

19 Aug 2025 10:30 AM CST

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Webinar Overview

Whether you're new to hospitality or looking to refresh your skills, this training will introduce you to one of the most important departments in any hotel—the Front Office. Often considered the “face” of the property, this department is where first impressions are made, guest expectations are set, and unforgettable experiences begin.

Key Points

Role of the Front Office in hotel operations
Front Office hierarchy & job roles (e.g., Front Desk Agent, Concierge, Bell Desk)
Importance of the department as the hotel’s “first impression”

Meet The Trainer

Shrey Saxena

Experienced trainer in soft skills and personality development, specializing in corporate and student programs covering leadership, emotional intelligence, team building, communication, and presentation skills. Successfully enhanced team performance, collaboration, and workplace wellness through tailored initiatives and interactive workshops.

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