ITIL® 4 Made Simple - Master Key Service Management Concepts

26 Jun 2025 07:30 AM CST

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Webinar Overview

This webinar offers a comprehensive introduction to ITIL® 4, the latest evolution of the global best practice framework for IT service management. Participants will learn the foundational concepts of service management, including how ITIL® 4 helps organizations align IT services with business needs, improve efficiency, and deliver greater value in today’s digital world. Whether you’re new to ITIL® or refreshing your knowledge, this session will provide practical insights to enhance IT service delivery and support.

Key Points

What ITIL® 4 is and why it’s important for modern IT service management.
Understanding value co-creation between service providers and consumers in ITIL® 4.
The Four Dimensions of Service Management
Ensuring IT services meet business goals and customer needs effectively.

Meet The Trainer

Kanika Arora

As a certified global corporate trainer with seven years of experience, I deliver impactful training programs in project management, ITIL, Agile, and information security. I have trained professionals from over 50 nationalities, adapting to diverse cultural and professional backgrounds to ensure engaging and effective sessions.

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