Ways Microsoft Copilot Can Transform Your CRM Experience

Webinar Summary:

This webinar will provide a practical understanding of how Microsoft Power BI integrates seamlessly with Microsoft Fabric to create a unified analytics ecosystem. Participants will learn how to connect Power BI with Fabric components such as OneLake, Lakehouse, Warehouse, and Real-Time Analytics. The session will also demonstrate how organizations can centralize data, improve collaboration, and build scalable reporting solutions using Fabric-powered architecture.

Webinar Summary:

This webinar focuses on how Copilot-powered agents enhance CRM workflows by executing real-time business tasks in Dynamics 365. Through practical scenarios, participants will see how AI agents can manage customer records, automate case handling, and support sales operations. The session highlights how AI reduces manual effort while improving speed, accuracy, and customer engagement.

Webinar Summary:

Participants will understand how AI is transforming traditional audit practices, the key risks auditors need to address, and the capabilities required to audit AI systems effectively. The session will also highlight how the ISACA AAIA certification can help auditors build the knowledge needed to assess AI governance, risk, controls, and assurance.