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Enhancing Customer Service With AI Agents In Microsoft Dynamics 365

02 Sep 2026   04:30 AM CST

  • Free Webinar
  • Live Q&A
  • Free Participation Certificate
  • Learn from Industry Experts

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Webinar Overview
Explore how AI agents improve customer service by automating case management, routing requests, updating records, and assisting service representatives with intelligent recommendations.
Key Points

  • AI-driven case management
  • Automated ticket routing
  • Knowledge assistance
  • Customer engagement automation
  • Measuring service performance
Meet The Trainer
Victor Ojochenemi Oguche
Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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