Introduction to Oracle Sales Cloud Course Overview

Introduction to Oracle Sales Cloud Course Overview

The "Introduction to Oracle Sales Cloud" course is designed to equip learners with comprehensive knowledge and skills to leverage Oracle Sales Cloud for driving sales efficiency and effectiveness within their organizations. The course covers a range of topics, from the initial setup and user management to advanced sales performance and tools.

Through the modules, participants will learn how to manage subscriptions, activate services, and handle initial setup tasks like configuring currencies and geographies. The course also delves into user and product setup, emphasizing role-based access and product management. Critical sales functions, such as account, contact, lead, and opportunity management, are thoroughly explored, ensuring learners can optimize the sales process.

In addition, the course includes sales performance management, territory and quota management, and incentive compensation. Sales tools like mobile management, Outlook integration, and Oracle Social Network are also covered. Lastly, Oracle Engagement Cloud is discussed, focusing on service queues, knowledge management, and analytics.

Upon completion of the Oracle Sales Cloud training, participants will have a robust understanding of how to implement and use Oracle Sales Cloud effectively, enhancing their organization's sales operations.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 8 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
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Classroom Training price is on request

  • Live Online Training (Duration : 8 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

Certainly! Here are the minimum required prerequisites for successfully undertaking training in the Introduction to Oracle Sales Cloud course:


  • Basic understanding of Customer Relationship Management (CRM) concepts
  • Familiarity with cloud computing and SaaS (Software as a Service) models
  • General knowledge of sales processes and best practices
  • Basic computer literacy and proficiency in using web browsers
  • An interest in learning how to use Oracle Sales Cloud to enhance sales activities and performance

These prerequisites are designed to ensure that attendees have a foundational understanding that will allow them to fully benefit from the course content. No advanced technical skills are required, making this course accessible to individuals with a variety of backgrounds who are eager to learn about Oracle Sales Cloud.


Target Audience for Introduction to Oracle Sales Cloud

The Introduction to Oracle Sales Cloud course is designed for professionals seeking to master Oracle's CRM software and sales management tools.


  • Sales Managers and Directors
  • Customer Relationship Managers
  • IT Professionals implementing CRM solutions
  • Oracle Cloud Technicians
  • Sales Analysts and Data Scientists
  • Account Executives
  • Business Analysts involved in sales processes
  • CRM Consultants
  • Sales Operations Managers
  • Marketing Professionals focusing on customer engagement
  • Technical Support Staff for CRM software
  • Product Managers
  • Sales Enablement Professionals
  • System Administrators managing CRM systems
  • Financial Analysts overseeing sales data
  • Incentive Compensation Managers


Learning Objectives - What you will Learn in this Introduction to Oracle Sales Cloud?

  1. Introduction: The Introduction to Oracle Sales Cloud course equips learners with foundational knowledge and skills to effectively utilize Oracle Sales Cloud for enhanced sales processes and performance management.

  2. Learning Objectives and Outcomes:

  • Understand the Oracle Cloud's positioning and leadership in the cloud industry, including Oracle Sales Cloud's specific industry solutions.
  • Gain familiarity with the subscription process, service activation, and management within Oracle Cloud.
  • Learn how to verify provisioned settings and set up essential configurations such as accounting calendars, currencies, and geographies.
  • Master role-based access control, understand different role types, and learn how to create users, products, groups, and items within Oracle Sales Cloud.
  • Acquire skills in sales management, including account, contact, lead, and opportunity management to streamline sales processes.
  • Develop expertise in sales performance management, including territory, sales quota, forecast, and incentive compensation management.
  • Learn how to utilize sales tools effectively, including mobile sales management, integration with Microsoft Outlook, Sales Lightbox, and Oracle Social Network.
  • Gain insights into Oracle Engagement Cloud, including service queues, knowledge management for service requests, and analytics specific to engagement cloud services.
  • Understand the role of service-related product catalogs and how to manage service requests within Partner Relationship Management.
  • Develop the ability to leverage analytics for actionable insights and informed decision-making in the sales and engagement processes.