ITIL® 4 Specialist High-velocity IT Quiz Questions and Answers

Which concept is concerned with creating prototypes to test hypotheses?

Answer :
  • Design thinking

What do Lean and Agile consider a barrier to high performance?

Answer :
  • Large batch sizes of work

An organization has introduced continuous integration/continuous delivery (CI/CD) to continuously enhance their software with new and better features and bug fixes. Pressure to quickly release these changes often leaves little time for testing activities. Which approach would the ‘service validation and testing' practice recommend to ensure that adequate testing occurs?

Answer :
  • Conduct testing throughout the development lifecycle

A financial organization is adopting a DevOps approach to the development and management of digital products. The organization is subject to strict regulation and undergoes external audits every year. Which practice would BEST help to support the HVIT objective of assured conformance?

Answer :
  • Risk management

Which TWO of the service value chain activities are the MOST closely related to the high-velocity IT objective of 'fast development'?

Answer :
  • Obtain/build' and 'design and transition'

Which statement is CORRECT when considering a transformation to high-velocity IT?

Answer :
  • It is acceptable to take risks which may lead to competitive advantage

Recently, there have been errors in a business-critical service which have led to incidents. Support teams have used a variety of resolutions to try to restore service. Some of the resolutions have led to further incidents. Which activity should be employed in the future to reduce the amount of technical debt created by these resolutions?

Answer :
  • Perform problem analysis to understand the cause(s) of the incidents and then propose a more effective workaround than the resolutions used by the service desk

Which high-velocity IT objective involves researching new products and services, and continuously evaluating existing products and services?

Answer :
  • Valuable investments

An organization has a high number of IT changes and is concerned about the speed of deployment. Many changes are initiated without understanding the impact of the workload on the people involved in the changes. Which technique for fast development would MOST help to resolve this situation?

Answer :
  • Kanban

Information that is needed to reslove problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes. Which concept would MOST help to resolve this?

Answer :
  • Safety Culture