ITIL® 4 Specialist High-velocity IT Quiz Questions and Answers

Which concept is concerned with creating prototypes to test hypotheses?

Answer :
  • Design thinking

A banking organization has moved the majority of its services online and is closing down its branch offices. What is this an example of?

Answer :
  • Digital organization

An organization is undergoing a digital transformation, and is encouraging the adoption of new behaviour patterns. An investigation has revealed that some team members avoid experimentation and prefer to search or wait for a single correct solution. Which TWO key behaviour patterns are MOST LIKELY to be affected by this attitude? 1. Accept ambiguity and uncertainty. 2. Commit to continual learning. 3. Help get customers’ jobs done. 4. Trust and be trusted.

Answer :
  • 1 and 2

What do Lean and Agile consider a barrier to high performance?

Answer :
  • Large batch sizes of work

An organization is introducing a service for two business units, which have different requirements for service hours. The result of the different requirements is that the service should be available for 24 hours per day, and will need to be designed with high levels of redundancy. Neither customer sees it as their responsibility to invest in such a solution. Which practice ensures that this situation is managed appropriately?

Answer :
  • Relationship management

A service provider spends a long time carefully planning and designing its new services with its customers and users. There is high customer and user satisfaction with the services when they are introduced. The satisfaction levels dramatically reduce for most services during the first year of live operation. Which is the BEST approach to improve this situation?

Answer :
  • Introduce a phased approach to the design

An organization has introduced continuous integration/continuous delivery (CI/CD) to continuously enhance their software with new and better features and bug fixes. Pressure to quickly release these changes often leaves little time for testing activities. Which approach would the ‘service validation and testing' practice recommend to ensure that adequate testing occurs?

Answer :
  • Conduct testing throughout the development lifecycle

A financial organization is adopting a DevOps approach to the development and management of digital products. The organization is subject to strict regulation and undergoes external audits every year. Which practice would BEST help to support the HVIT objective of assured conformance?

Answer :
  • Risk management

Recently, there have been errors in a business-critical service which have led to incidents. Support teams have used a variety of resolutions to try to restore service. Some of the resolutions have led to further incidents. Which activity should be employed in the future to reduce the amount of technical debt created by these resolutions?

Answer :
  • Perform problem analysis to understand the cause(s) of the incidents and then propose a more effective workaround than the resolutions used by the service desk

Which high-velocity IT objective involves researching new products and services, and continuously evaluating existing products and services?

Answer :
  • Valuable investments