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ITIL® 4 Specialist High-velocity IT Quiz Questions and Answers

Answer :
  • Co-created value

Explanation :

The aim of this objective is to co-create value from digital products in close collaboration between service provider and consumer. "A return on digital investments is only realized when decision-making, whether done by people, automation, or AI, is improved by information derived from automated information systems. Users, therefore, have to understand the digital products and information, and their uses in their context. They should understand the functionality well enough to use it appropriately, and be able to interpret the information correctly in order to improve decision-making. "
Answer :
  • The 'service design' practice should contribute first, before any development work is started

Explanation :

Service design ensures that the products and services created: ...are created for users to have a good experience, and "in any case, effective coordination, ensuring holistic approach to the design, information flow, stakeholder involvement and good planning of the design models from the early steps of service lifecycle are crucial for success.
Answer :
  • Information and technology

Explanation :

The ‘information and technology’ dimension includes "the information and technology that are used as 'production resources' to produce the information and technology that comprise digital products and services " and for example, monitoring tools provide real-time access to performance information ".
Answer :
  • Providing architectural templates and guidelines to reduce the service design effort

Explanation :

A success factor of the 'architecture management' practice is "ensuring that the organization's architecture is continually evolving to the target state ". By maintaining relevant architecture templates and guidelines, the organization will reduce effort and time in service design.
Answer :
  • Introducing controls to ensure failsafe systems

Explanation :

This would NOT be a contribution. “Failsafe systems are an illusion; organizations must be prepared for inevitable and unexpected failure. The emphasis is no longer on maintaining a long interval between failures; it is on restoring service quickly when inevitable issues do occur.”
Answer :

Explanation :

This is an example of an approach to making valuable investments. "Making valuable investments is founded in market research and the development of new products. New digital products and services should be envisaged and evaluated in terms of profitability. "
Answer :
  • Loosely coupled information system architecture

Explanation :

Loosely coupled information system architecture enables the separate development, testing and deployment of service components "by breaking a system down into parts that can be developed and managed relatively independently.
Answer :
  • The product owner for the new mobile app should do this work

Explanation :

In the agile context, the business analysis practice is associated less with a specific team or role, but is increasingly applied by multi-skilled practitioners performing roles such as product or service owner.
Answer :
  • An organization which uses IT to change its strategic direction

Explanation :

Digital organizations are enabled by digital technology. Digital technology is a significant underpinning enabler for these organizations’ internal processes, and is often part of their products and services.
Answer :
  • Automating the flow of work between development and operations

Explanation :

This answer describes changes to how digital solutions are provided (not how they are used). “IT transformation is focused on how IT services and information systems are developed, run, and supported.”