callicon +1 210 504 8191
whatsAppIcon +1 210 415 9856
emailIcon info@koenig-solutions.com
koenig-logo
Login
whatsAppIcon +1 210 415 9856
phoneIcon +1 210 504 8191
koenig-logo
All Courses

ITIL® 4 Foundation Quiz Questions and Answers

Answer :
  • How to protect and manage information assets

Explanation :

Organizations should answer questions related to protecting, managing, archiving, and disposing of information and knowledge assets in the "Information and Technology " dimension.
Answer :
  • To ensure all changes are approved and properly managed

Explanation :

The Change Control practice in ITIL 4 is designed to ensure that all changes are approved, managed, and implemented in a controlled manner to minimize risks and disruptions.
Answer :
  • <p>Organizations and people, Information Technology , Partners and suppliers, and Value Streams and processes</p>

Explanation :

The four dimensions defined by ITIL for service management are organizations and people, information and technology, partners and suppliers, and value streams and processes.
Answer :
  • Incident Management

Explanation :

Incident Management is the ITIL practice responsible for managing and resolving unplanned interruptions to services to restore normal operations as quickly as possible.
Answer :
  • Opportunity and demand

Explanation :

According to ITIL 4, the key inputs to the service value system are opportunity and demand, representing prospects to add value and the need for products and services.