ITIL® 4 Foundation Quiz Questions and Answers

What describes how components and activities work together to facilitate value creation?

Answer :
  • The ITIL service value system

Explanation :

AXELOS ITIL v4

What is recommended by the guiding principle ‘progress iteratively with feedback’?

Answer :
  • An improvement initiate that is broken into a number of manageable sections.

Explanation :

AXELOS ITIL v4

Which guiding principle recommends standardizing manual tasks?

Answer :
  • Optimize and automate

Explanation :

AXELOS ITIL v4

What impact does automation have on a service desk?

Answer :
  • Less low-level work and greater ability to focus on user experience.