ITIL® 4 Foundation Quiz Questions and Answers

What should be the main objective of an organization?

Answer :
  • Create Value

Value for the service consumer______.

Answer :
  • All of the above

A person who authorizes a budget for service consumption is known as a______.

Answer :
  • Sponsor

What are the activities that are performed by an organization to provide services called?

Answer :
  • Service Provision

Collaborate and promote visibility is____.

Answer :
  • A guiding principle

What impact does automation have on a service desk?

Answer :
  • Less low-level work and greater ability to focus on user experience.

Which ITIL practice recommends performing service reviews to ensure that service continues to meet the needs of the organization?

Answer :
  • Service level management

Which practice needs people who understand complex systems and have creative and analytical skills?

Answer :
  • Problem management

What includes governance as a component?

Answer :
  • The service value system

What is the definition of a known error?

Answer :
  • A problem that has been analyzed and has not been resolved