ITIL 2011 Foundation Training & Certification Courses
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The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.

ITIL Course Objectives

  • Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
  • Gain understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
  • Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
  • Learn to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training
  • Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
  • Augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures
  • ITIL Foundation course provides participants a complete structure with a set of procedures to help them take a proactive approach in improving business performance with the help of IT.

Who Should do the ITIL Foundation Certification Training course?

The ITIL Foundation Certificate training course will make you aware of the ITIL Service lifecycle and is ideal for:

  • IT professionals tasked with service improvement initiatives
  • Architects 
  • IT Managers
  • System Analysts
  • System Administrators
  • Security Managers 
  • IT Operations Manager 
  • Database Administrators

Course Content / Exam(s)

Schedule for ITIL 2011 Foundation

Course Name Exam # Regular Track (days) Fast Track (days)
ITIL 2011 FoundationITIL 2011 Foundation32

ITIL 2011 Foundation Benefits

The benefits of ITIL 2011 Foundation certification training include:

  • You can earn PDUs for Project Management Professional (PMP®) Certification Prep exam after attending this ITIL certification training at Koenig. 
  • You will end up improving your job prospects after becoming an ITIL certified professional.
  • By implementing various tools and techniques that you learn from the ITIL 2011 certification you will end up improving your individual productivity and efficiency at the workplace. 
  • ITIL is a globally recognized framework and has widespread adoption across industries including education and healthcare, therefore this certification will improve your career prospects to a great degree.

Give an edge to your career with ITIL certification training courses. Students can join the classes for ITIL 2011 foundation training & certification course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office3 Days $ 900 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 3 Days $ 1,720 26-28 Nov 2017, 24-26 Dec 2017, 21-23 Jan 2018
India (Delhi, Shimla, Goa, Bangalore, Dehradun) 3 Days $ 990 4-6 Dec 2017, 18-20 Dec 2017, 1-3 Jan 2018, 22-24 Jan 2018, 5-7 Feb 2018
6 Days $ 1,610 20-25 Nov 2017, 18-23 Dec 2017, 15-20 Jan 2018, 19-24 Feb 2018
Fly-Me-a-Trainer Client's Location3 Days On Request As per mutual convenience


What actually does ITIL stand for?

The Information Technology Infrastructure Library (ITIL) Framework is a training designed to keep a standard of delivery and planning of support in the IT industry. ITIL 2011 Foundation course seeks to improve efficiency and achieve success in different service levels. ITIL training can be traced back to the age of data centers that came to the fore in the late 1980s. ITIL training is aimed at equipping IT professionals with the best practices and solutions to service management.

How many questions are there in the ITIL certification exam?

The ITIL 2011 Foundation course requires that students sit for a 60-minute exam to answer 40 multiple choice questions. The recommended study time for ITIL training and certification is at least 20 hours. There are five ITIL Certification Levels. Each level of exam passed earns the student points which will count in the final exam. If you are studying in a language that is not your native language, you are allowed to use 75 minutes.

How long do I need to wait for my ITIL training certificate after I take my exam?

Once you have completed your ITIL 2011 Foundation course training, your certificate and corresponding PIN registration will be sent to you within a few days. You can get details on your ITIL certification from your training institute. ITIL foundation training certificate will be sent to the student within two business days electronically. The electronic certification is valid and can be sent to employers who may be interested in your qualifications. Special arrangements can be made to obtain the original hard copy certificate by contacting your training institution for facilitation

How do I become an ITIL Certified Professional?

To be successful in your ITIL 2011 Foundation course you must cover all the basics of ITIL. ITIL certification addresses all of the ITIL service lifecycle’s five practice areas, including how the various lifecycle stages link to one another. Upon successful completion of all ITIL modules and have attained more than the minimum credits, you will be awarded an ITIL Expert Level Certificate

How much can I earn after doing ITIL training certification?

According to surveys, an ITIL Certification not only gives you a thrust into your career but also a respectable position in renowned IT companies with a salary as high as $95,000 per year.

What are the pass marks for the ITIL Certification examinations?

The break-up of the pass marks for the ITIL Certification examinations are: Foundation: 65% to pass. (Score 26 out of 40). Practitioner: 70% to pass. (Score 28 out of 40). Intermediates: 70% to pass. (Score 28 out of 40). MALC: 70% to pass. (Score 35 out of 50).

What are the main publications for ITIL exams and where can I purchase them?

There are five core publications for the ITIL certification namely – ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. The course materials are available when you register for “ITIL Foundation Training” with Koenig or write at

How much does it cost to sit the ITIL examinations?

The cost of the ITIL Certification Examination depends on the location from where you appear and can be understood by contacting at or call at - +918882377077(24X7). If you are sitting the exams from an accredited training organization then the cost is included in the course fee.

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