ITIL® 2011 Foundation Training and Certification Course

  • Overview

    The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.

    Audience: ITIL training and certification at Koenig is best suited for IT Managers, System Analysts, Quality Analysts, System Administrators, Operations Managers, and Database Administrators.

    You can earn PDUs for Project Management Professional (PMP®) Certification Prep exam after attending this ITIL certification training at Koenig.


    Watch the Complete ITIL Course Video

    ITIL Course Objectives

    • Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
    • Gain understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
    • Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
    • Learn to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training
    • Centralize processes and teams and save costs using well defined fit-for-use and fit-for purpose processes
    • Augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures
    • ITIL Foundation course provides participants a complete structure with a set of procedures to help them take a proactive approach in improving business performance with the help of IT.   

    ITIL Course Content / Exam(s)

    Boot Camp Schedule for ITIL 2011 Foundation Training
    Course Content Exam # Regular Track
    Fast Track
    ITIL 2011 Foundation ITIL 2011 Foundation 6 3
    Total 6 3
    Recommended Courses and Certification:
    Give an edge to your career with technical certifications and training courses. Students can join the classes for ITIL® 2011 Foundation Training and Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
    • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
    • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
    • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • Students Reviews
    John Francis  Haughey Koenig IT Training Student

    This is my second time with Koenig Solutions and first time in the Koenig Goa training centre. My First time with Koenig was in Delhi. On both occasions I've found the training and the support...

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    Shazra Mohamed Saeed  Koenig IT Training Student

    I would like to give you my feedback on the ITIL Foundation that I completed two days back at Koenig Solutions, Delhi. First and foremost the staff of Koenig was very helpful and friendly. It was...

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    Mphatso Augustine Sambo  Koenig IT Training Student

    What I liked about Koenig Solutions Private Limited? I have been coming for training at Koenig Solutions in India more than once. Koenig is the best Training institution in the world considering...

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    Chilungamo Chimwaza  Koenig IT Training Student

    Hello I spent most of my MCPD course with a very knowledgeable instructor, so please bear with me if I may seem too biased towards her. She was a very good instructor and I wouldn’t have wished...

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    Asil Stanikzai  Koenig IT Training Student

    This is Asil Stanikzai working with UNDP Afghanistan as an IT Officer. Since beginning of 2012, I have decided to learn the IT certification from some IT Management Institute. I was suggested by my...

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  • Schedule & Course Fees
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Courseware.
    For any Query or Custom Plan +1 877 226 2244
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  • FAQ's

    How much does it cost to sit the ITIL examinations?

    The cost of the ITIL Certification Examination depends on the location from where you appear and can be understood by contacting at or call at - +918882377077(24X7). If you are sitting the exams from an accredited training organization then the cost is included in the course fee.

    What are the main publications for ITIL exams and where can I purchase them?

    There are five core publications for the ITIL certification namely –

    • ITIL Service Strategy
    • ITIL Service Design
    • ITIL Service Transition
    • ITIL Service Operation
    • ITIL Continual Service Improvement

    The course materials are available when you register for “ITIL Foundation Training” with Koenig or write at

    What are the pass marks for the ITIL Certification examinations?

    The break-up of the pass marks for the ITIL Certification examinations are:

    • Foundation: 65% to pass. (Score 26 out of 40).
    • Practitioner:  70% to pass. (Score 28 out of 40).
    • Intermediates:  70% to pass. (Score 28 out of 40).
    • MALC: 70% to pass. (Score 35 out of 50).

    How much can I earn after doing ITIL training certification?

    According to surveys, an ITIL Certification not only gives you a thrust into your career but also a respectable position in renowned IT companies with a salary as high as $95,000 per year.

    How do I become an ITIL Certified Professional??

    To be successful in your ITIL 2011 Foundation course you must cover all the basics of ITIL. ITIL certification addresses all of the ITIL service lifecycle’s five practice areas, including how the various lifecycle stages link to one another.

    Upon successful completion of all ITIL modules and have attained more than the minimum credits, you will be awarded an ITIL Expert Level Certificate

    How long do I need to wait for my ITIL training certificate after I take my exam?

    Once you have completed your ITIL 2011 Foundation course training, your certificate and corresponding PIN registration will be sent to you within a few days. You can get details on your ITIL certification from your training institute.

    ITIL foundation training certificate will be sent to the student within two business days electronically. The electronic certification is valid and can be sent to employers who may be interested in your qualifications. Special arrangements can be made to obtain the original hard copy certificate by contacting your training institution for facilitation

    How many questions are there in the ITIL certification exam?

    The ITIL 2011 Foundation course requires that students sit for a 60-minute exam to answer 40 multiple choice questions. The recommended study time for ITIL training and certification is at least 20 hours. There are five ITIL Certification Levels. Each level of exam passed earns the student points which will count in the final exam.

    If you are studying in a language that is not your native language, you are allowed to use 75 minutes.

    What actually does ITIL stand for?

    The Information Technology Infrastructure Library (ITIL) Framework is a training designed to keep a standard of delivery and planning of support in the IT industry. ITIL 2011 Foundation course seeks to improve efficiency and achieve success in different service levels. ITIL training can be traced back to the age of data centers that came to the fore in the late 1980s. ITIL training is aimed at equipping IT professionals with the best practices and solutions to service management.