ISO/IEC 20000 (ITSM) Lead Implementer Quiz Questions and Answers
Answer :
- Rights, access identity, directory services, service/service component
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- Emergency change advisory board
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- Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
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- External Service Provider
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- Activities that take in one or more inputs and produce established outputs
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- Service Utility and Service Warranty
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- To define the roles and responsibilities required for IT Services design, delivery, and management.
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- Responsibility, Accountability, Consult, Inform