Application Management is responsible for which type of applications?
Answer :
Both A and B
_________should be available to the service desk.
Answer :
All of the above
Change, which is to be implemented faster than the change process, is reviewed by...
Answer :
Emergency change advisory board
What combination should be followed to Baseline (1) Tactical Level (2) Operational level (3) Strategic Level?
Answer :
All of the above
The availability, confidentiality and integrity of data are the responsibility of______.
Answer :
Information security management
Which perspective of ITSM takes into consideration the “soft” side of IT?
Answer :
People Perspective
ITIL stands for the Information Technology Infrastructure Library. Which are the five volumes that comprise ITIL?
Answer :
Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
You were on a conference call on Tuesday where your boss stated that you will be leading the development of a new Service. He mentioned that you will be adopting a Service-oriented approach. What did your boss mean by that?
Answer :
Effective communication, the IT organization will be ‘transparent’, we maintain appropriate response times for inquiries, and we will identify issues in a proactive manner
