Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs

ITIL® 4 Specialist Drive Stakeholder Value

Includes:

  1. Power Packed 08 Hours (Edited from 24 hours of Live Training)
  2. 6 months access to videos.
  3. Access via Laptop, Tab, Mobile, and Smart TV.
  4. Letter of course attendance.
  5. Official Course-Book (Exam Included)
  6. 110+ Tests Questions (Qubits42)
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video within 30 minutes.

Flexi Video

USD 199

Official Course-Book1 (Exam Included)

USD 529

Hands-On-Labs

NA

1Delivery lead time is 5 Days

Total

USD 728

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Customer Journey
  • Purpose of Mastering the Customer Journey
  • Touchpoints and Service Interactions
  • Mapping the Customer Journey
  • Designing the Customer Journey
  • Measuring and Improving the Customer Journey
  • Purpose of the Explore Step
  • Understanding Service Consumers
  • Understanding Service Providers
  • Understanding and Targeting Markets
  • Purpose of the Engage Step
  • Aspects of Service Value
  • Service Relationship Types
  • Building Service Relationships
  • Building and Sustaining Trust and Relationships
  • Analyzing Customer Needs
  • Managing Suppliers and Partners
  • Purpose of Shaping Demand and Service Offerings
  • Managing Demand and Opportunities
  • Specifying and Managing Customer Requirements
  • Designing Service Offerings and User Experience
  • Selling and Obtaining Service Offerings
  • Purpose of Aligning Expectations and Agreeing Services
  • Agreeing and Planning Value Co-Creation
  • Negotiating and Agreeing a Service
  • Purpose of Onboarding and Offboarding
  • ITIL Management Practices
  • Planning Onboarding
  • Fostering Relationships with Users
  • Providing User Engagement and Delivery Channels
  • Enabling Users for Service
  • Elevating Mutual Capabilities
  • Offboarding
  • Purpose of Service Provision and Consumption
  • Service Mindset
  • Ongoing Service Interactions
  • Nurturing User Communities
  • Measuring Service Value
  • Purpose of Value Capturing and Customer Journey Improvement
  • Realizing Service Value in Different Settings
  • Tracking Value Realization
  • Assessing and Reporting Value Realization
  • Evaluating Value Realization and Improving Customer Journeys
  • Realizing Value for the Service Provider

Learn more about Koenig. Download Presentation Buy Other Flexi

FAQ's

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We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you do. Flexi Videos do not include Course-Book or Labs.
Yes, contact us for corporate packages.
Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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