Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs

ISO 20000 (ITSM) Lead Auditor


  1. Power Packed 17 Hours (Edited from 40 hours of Live Training)
  2. 6 months access to videos.
  3. Access via Laptop, Tab, Mobile, and Smart TV.
  4. Certificate of Completion.
  5. Official Course-Book
  6. 180+ Tests Questions (Qubits42)
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video within 30 minutes.

Flexi Video

USD 199

Official Course-Book1

USD 669



1Delivery lead time is 5 Days


USD 868

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000
  • What Is ISO 20000
  • Benefit of ISO/IEC 20000
  • ISO/IEC 20000 – parts
  • Auditor
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports
  • Initialise the report
  • Prepare activities
  • Prepare plan
  • Assigning the work to the team
  • Preparing documents
  • Prepare and distribute reports
  • Complete audit
  • Conduct a follow-up
  • Documentation
  • Quality reviews
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program
Snehal Subhash Sawant



BCS:BCS Foundation Certificate in Business AnalysisIIBA:Certification of Competency in Business Analysis (CCBA)
IIBA:Certified Business Analysis Professionals (CBAP)IIBA:Entry Certificate in Business Analysis™ (ECBA™)
PECB:ISO 20000 (ITSM) Lead AuditorPECB:ISO 27001 (ISMS) Lead Implementer
PECB:ISO/IEC 20000 (ITSM) Lead ImplementerPECB:ISO/IEC 27005 Lead Risk Manager
AXELOS:ITIL® 4 FoundationAXELOS:ITIL® 4 Specialist Create, Deliver and Support
AXELOS:ITIL® 4 Strategist: Direct, Plan, and Improve

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Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you do. Flexi Videos do not include Course-Book or Labs.
Yes, contact us for corporate packages.
Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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