Live Online Style Video +Live Instructor + Official Courseware + Hands-on Labs

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0

Includes:

  1. Power Packed 29 Hours (Edited from 40 hours of Live Training)
  2. 6 months access to videos.
  3. Access via Laptop, Tab, Mobile, and Smart TV.
  4. Certificate of Completion.
  5. Official Courseware
  6. 100+ Tests Questions (Qubits42)
AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 is a Rare course. Hence priced at $199. Other Flexis are for $99.
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video within 30 minutes.

Flexi Video

USD 199

Official Courseware

USD 359

Hands-On-Labs

NA

Total

USD 199

100% Refund for Flexi Video (courseware is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Components and Architecture
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager
  • Script Editor Overview
  • Scripting for CVP
  • CTI Options Overview
  • Configuring ICM for Agent Functionality
  • Configuring UCM for Agent Functionality
  • Scripting ICM for Agent Functionality
  • Basic IVR Scripting with MicroApps
  • ICM MicroApps
  • Cisco Unified ICM Enterprise Scripting Using MicroApplications
  • ICM Considerations for Reporting and Monitoring
  • Precision Routing
  • RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML
  • Cisco Unified IC Overview
  • Cisco CUIC Reporting
  • Overview of the UCCE Lab Environment
  • Explore your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Tools and Utilities for administering ICM Dialled Numbers and Call Types
  • Prepare a simple script
  • Use ICM Tools for ICM Scripts
  • Configure ICM for Basic Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop
  • Testing Basic Skill Group functionality in an ICM Script
  • Media Files and Variable in ICM Scripting
  • Basic IVR Scripting with MicroApps
  • Configuring CCE for Monitoring, Reporting
  • Configuring Precision Routing
  • RONA
  • Implement Administrative Scripts
  • Configure Calls using SIP with Proxy
  • CTI Route Point Initiated Calls
  • Contact Center Management Portal (CCMP) **Optional**
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Application with an ICM Script
  • CUIC Reports and Dashboards

Learn more about Koenig. Download Presentation Buy Other Flexi

FAQ's

Yes, you do. Flexi Videos do not include Courseware or Labs.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
6 months from the date of delivery.
Yes, you can pay from this web page.
Flexi video for the new version will be provided free of cost.
Yes, contact us for corporate packages.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
We use the best standards in Internet security. Any data retained is not shared with third parties.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

Q8. Do your Flexi courses count for Cisco Continuing Education(CE) credit?

A. No, unfortunately they do not.

Feedbacks from Clients