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AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0
Power Packed 29:50 Hours (Edited from 40 hours of video content) Recorded on 07-Aug-21

Includes 110+ Tests Questions (Qubits42)
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Components and Architecture
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager
  • Script Editor Overview
  • Scripting for CVP
  • CTI Options Overview
  • Configuring ICM for Agent Functionality
  • Configuring UCM for Agent Functionality
  • Scripting ICM for Agent Functionality
  • Basic IVR Scripting with MicroApps
  • ICM MicroApps
  • Cisco Unified ICM Enterprise Scripting Using MicroApplications
  • ICM Considerations for Reporting and Monitoring
  • Precision Routing
  • RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML
  • Cisco Unified IC Overview
  • Cisco CUIC Reporting
  • Overview of the UCCE Lab Environment
  • Explore your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Tools and Utilities for administering ICM Dialled Numbers and Call Types
  • Prepare a simple script
  • Use ICM Tools for ICM Scripts
  • Configure ICM for Basic Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop
  • Testing Basic Skill Group functionality in an ICM Script
  • Media Files and Variable in ICM Scripting
  • Basic IVR Scripting with MicroApps
  • Configuring CCE for Monitoring, Reporting
  • Configuring Precision Routing
  • RONA
  • Implement Administrative Scripts
  • Configure Calls using SIP with Proxy
  • CTI Route Point Initiated Calls
  • Contact Center Management Portal (CCMP) **Optional**
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Application with an ICM Script
  • CUIC Reports and Dashboards
Dipak Singh



Cisco:ACUCC v12.5 – Administering Cisco Unified CommunicationsCisco:Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0
Cisco:Administering Cisco Contact Center Enterprise (CCEA) v1.0Cisco:Administering Cisco Unified Communications Manager (ACUCM) v12
Cisco:Administering Cisco Unified Communications Manager and Cisco Unity Connection [UC11ADM]Cisco:Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x
Cisco:Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC)Cisco:Administering Cisco Unified Intelligence Center (ACUIC)
Cisco:Administering Cisco Unity Connection v11.x - ACUC v11.xCisco:Advanced Administration of Unified Communications Manager and Features (AAUCMF)
Cisco:Advanced Scripting for Cisco Unified Contact Center Express - ASCCXCisco:AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0
Cisco:AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0Cisco:CCIE Collaboration
Cisco:Cisco Certified Network Associate (200-301 CCNA)Cisco:Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0
Cisco:Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp (CCEAAR)Cisco:Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC)
Cisco:Cisco Meeting Server Advanced (COLLAB350) v4.0Cisco:Cisco Meeting Server Intermediate (COLLAB250) v4.0

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Q1. How long do you have access to Flexi after purchase?

A. 3 months from date of delivery.

Q2. Can the content be shared or is it only available for one user?

A. It is only for the self-use of the purchaser.

Q3. Do you have business packages that you offer to companies that would make use of these packages on a regular basis?

A. Yes, contact us for corporate packages.

Q4. What is the pass rate of students that used Flexi as their method of preparation?

A. We do not track the pass rate of Flexi students. We, however suspect that it will be lower than for Live Online.

Q5. If we buy Flexi today, and there are any updates in the course, do we get the updated recordings as well or do we need to repurchase Flexi?

A. If the latest update comes within 3 months after the sale we can give the updated version.

Q6. Can we download the videos or we stream them online?

A. Videos can only be streamed and not downloaded.

Q7. Do you have courses in languages other than English?

A. Presently Flexi is only available in English.

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