CCEFIN: Finesse Operations for Cisco Contact Center


CCEFIN: Finesse Operations for Cisco Contact Center Certification Training Course Overview

This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built in functions of the Cisco Finesse Administrative interface. Beyond that you will learn and implement how to deploy and use custom 3rd party or in house gadgets to make the Cisco Finesse exactly what you need.

Target Audience:

This course is intended for:

  • Those wanting to customize the Agent and Supervisor desktop out of the box solution
  • IT support staff that need to be able to troubleshoot the Finesse Server and interfaces
  • Administrators that want to use the basic tools to customize Cisco Finesse

 

Learning Objectives

Upon completion of this course, you will learn:

  • Cisco Finesse Basics
  • Basic Finesse Customization
  • Gadgets
  • The REST API
  • Troubleshooting

CCEFIN: Finesse Operations for Cisco Contact Center (24 Hours) Download Course Contents

Live Virtual Classroom

Fee : On Request
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Prerequisites

Before attending this course, students must have basic familiarity with Contact Centers.