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Dynamics 365 Training & Certification Courses

Dynamics 365 Training & Certification Courses

Microsoft Dynamics 365 is the next generation of intelligent business applications that run organizations and allow them to grow and transform. Dynamics 365 combines CRM and ERP capabilities to execute business functions across domains such as Sales, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights. The Dynamics 365 applications can be combined with the Microsoft Office 365 tools like Excel and Outlook, analysis tools like Power BI and customization tools like Flow.

Certifications/ Courses Duration Available Dates Fees starting from

Dynamics 365 (CRM)

download Customization in Microsoft Dynamics 365 for Sales & Customer Service (CRM) 2 24-25 Oct 2018, 5-6 Nov 2018, 19-20 Nov 2018, 3-4 Dec 2018, 17-18 Dec 2018, 14-15 Jan 2019 $ 1,200
download Configuration in Microsoft Dynamics 365 for Sales and Customer Service 2 22-23 Oct 2018, 5-6 Nov 2018, 26-27 Nov 2018, 3-4 Dec 2018, 24-25 Dec 2018 $ 1,200
download Reporting In Dynamics 365 CRM 2 27-28 Oct 2018, 29-30 Oct 2018, 5-6 Nov 2018, 26-27 Nov 2018, 3-4 Dec 2018, 24-25 Dec 2018 $ 1,200
download Introduction to Dynamics 365 1 5-5 Nov 2018, 19-19 Nov 2018, 3-3 Dec 2018, 17-17 Dec 2018, 14-14 Jan 2019 $ 900
download Microsoft Dynamics 365 Online Deployment 2 5-6 Nov 2018, 3-4 Dec 2018 $ 1,200
download Sales Management in Dynamics 365 2 5-6 Nov 2018, 26-27 Nov 2018, 3-4 Dec 2018, 24-25 Dec 2018 $ 1,210
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Dynamics 365 Operations (AX7 Functional)

download Microsoft Dynamics 365 Operations Finance 8 18-25 Oct 2018, 5-12 Nov 2018, 26 Nov -3 Dec 2018, 3-10 Dec 2018, 24-31 Dec 2018 $ 2,720
download Microsoft Dynamics 365 operations Trade & Logistics 7 5-11 Nov 2018, 26 Nov -2 Dec 2018, 3-9 Dec 2018, 24-30 Dec 2018 $ 2,380
download Microsoft Dynamics 365 Operations Retail Applications 5 5-9 Nov 2018, 26-30 Nov 2018, 3-7 Dec 2018, 24-28 Dec 2018 $ 1,700
download Microsoft Dynamics 365 for Talent 3 29-31 Oct 2018, 5-7 Nov 2018, 12-14 Nov 2018, 26-28 Nov 2018, 3-5 Dec 2018, 10-12 Dec 2018, 24-26 Dec 2018, 7-9 Jan 2019 $ 1,850
download Financial Reporting in Microsoft Dynamics 365 Operations 2 5-6 Nov 2018, 26-27 Nov 2018, 3-4 Dec 2018, 24-25 Dec 2018, 31 Dec -1 Jan 2019 $ 1,200
download Project Management Accounting Microsoft Dynamics 365 Operations 5 5-9 Nov 2018, 26-30 Nov 2018, 3-7 Dec 2018, 24-28 Dec 2018 $ 1,700
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Dynamics 365 Operations (AX7 Technical)

download Development Basics in Microsoft Dynamics 365 operations 5 5-9 Nov 2018, 26-30 Nov 2018, 3-7 Dec 2018, 24-28 Dec 2018 $ 1,700
download Advance Development in Microsoft Dynamics 365 Operations 5 5-9 Nov 2018, 26-30 Nov 2018, 3-7 Dec 2018, 24-28 Dec 2018 $ 1,700
download Operational Reporting in Microsoft Dynamics 365 Operations 2 29-30 Oct 2018, 5-6 Nov 2018, 26-27 Nov 2018, 3-4 Dec 2018, 24-25 Dec 2018 $ 1,200
download Self Service Reporting in Microsoft Dynamics 365 Operations 2 29-30 Oct 2018, 5-6 Nov 2018, 26-27 Nov 2018, 3-4 Dec 2018, 24-25 Dec 2018 $ 1,200
Technical Combo in Microsoft Dynamics 365 Operations 14 5-9 Nov 2018, 3-7 Dec 2018 On Request
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Who should do Dynamics 365 Training and Certification Courses?

  • Implementation Consultants
  • System Administrators
  • Project Managers
  • Technical Support Technicians

Types of Dynamics 365 certification

  • MCSA: Microsoft Dynamics 365 - Microsoft Dynamics 365 certification validates your skills in Microsoft Dynamics 365 technologies which include upgrading, configuring and customizing this popular CRM. The target audience for this certification includes Dynamics 365 Developers, Implementation Consultants, Technical Support Engineers, or System Administrators.

  • MCSA: Microsoft Dynamics 365 for Operations - Microsoft Dynamics 365 for Operations certification validates your skills in Microsoft Dynamics 365 technologies that include implementing basic technical and development processes needed to customize Microsoft Dynamics 365 for Operations. The target audience for this certification includes Technical Consultants, Programmers, and IT personnel.

  • MCSE: Business Applications - A certification in Business Applications demonstrates your skills in implementing and managing Microsoft Dynamics 365 technologies. The certification starts with the fundamentals of Microsoft Dynamics 365 and builds further expertise in one or more business specific areas. The target audience for this certification includes Dynamics 365 Developers, Implementation Consultants, Technical Support Engineers, or System Administrators.

Dynamics 365 Training and Certification Course Benefits

Upon completion of the course, you will be able to:

  • Navigate through different client types
  • Identify different action types
  • Keep a check on the data and activities in Outlook
  • Understand the utilization of views
  • Search data using Global Search
  • Understand the role of leads
  • Learn the Lead to Opportunity Process Flow
  • Identify case types
  • Explain the basic steps of the marketing process
  • Plan and budget a marketing campaign
  • Understand when to implement a marketing campaign
  • Execute the post-course survey

FAQ

What is Microsoft Dynamics 365 (CRM)?

Microsoft Dynamics 365 (CRM) is a Customer Relationship Management software package that focuses on sales, marketing and service sectors.

What does Microsoft Dynamics ERP do?

Enterprise Resource Planning (ERP) is a software that manages your business processes and integrates a business’s financials, supply chain, operations, reporting, manufacturing and human resource tasks.

What is the difference between ERP and CRM?

Though CRM and ERP are similar in many ways, they have some differences too. The difference lies in the way both create profits. While ERP helps organizations reduce costs and overheads by making processes more efficient, CRM increases profits by generating greater sales volume. Thus, while ERP focusses on businesses, CRM focusses on customers.

Is CRM a part of ERP?

Yes, CRM is one of the five pillars of ERP, the other four being financial accounting, distribution or supply chain management, manufacturing and human resources or payroll management.

What is Microsoft Dynamics?

Microsoft Dynamics is a combination of CRM and ERP software applications along with small and medium business solutions. Microsoft Dynamics can also be used with other Microsoft applications like SharePoint, Yammer, Office 365, Azure and Outlook and aides industries such as retail, service, manufacturing and financial services.

What is Dynamics 365?

Dynamics 365 combines CRM and ERP solutions and provides tools to create and maintain clients and reduce the effort and time usually taken to find the appropriate information for your team.

What is the difference between ERP and CRM?

Though CRM and ERP are similar in many ways, they have some differences too. The difference lies in the way both create profits. While ERP helps organizations reduce costs and overheads by making processes more efficient, CRM increases profits by generating greater sales volume. Thus, while ERP focuses on businesses, CRM focuses on customers.

What is the cost of Dynamics 365 exam?

MCSA exams (or Microsoft Dynamics 365 exams) cost US $165 but are usually priced as per the currency rates in specific countries.

What is Microsoft Dynamics 365 (CRM)?

Microsoft Dynamics 365 (CRM) is a Customer Relationship Management software package that focuses on sales, marketing and service sectors.

What is Microsoft Dynamics AX?

Microsoft Dynamics AX is an ERP solution for midsize to large enterprises. Microsoft Dynamics AX offers functionalities for domains such as inventory control, warehouse management, transportation management, demand and supply chain planning, material requirements planning, production management, quality assurance, product lifecycle management, asset management, and business intelligence. The solution can either be implemented on-premises or hosted in the cloud.

What are the examples of CRM?

Some examples of CRM include?

  • Salesforce
  • SugarCRM
  • Microsoft Dynamics CRM
  • Maximizer CRM
  • Sage

What does a CRM System do?

CRM is a system that runs tasks and processes that include collating customer data in a centralized database. The major functions of CRM include:

  • Offering transparency to customers:
  • Monitoring tasks
  • Automating customer oriented processes
  • Enabling collaboration across departments
  • Managing email campaigns
  • Forecasting sales
  • Sharing content and files between team members

How many types of CRM are there?

There are three main types of CRM, namely:

  • Operational CRM
  • manages marketing, sales and customer service operations
  • Analytical CRM
  • collates customer details and retain customers
  • Collaborative CRM
  • improves customer experience

What are the main components of a CRM system?

There are three main components of a CRM system:

  • Marketing Automation - A marketing software for automation consists of campaign management, collaborative tools, lead reporting, landing pages and forms and email marketing automation.
  • Salesforce Automation - CRM systems come with an understanding of customer history that helps increase sales productivity. It also enables teams to forecast contract renewals and selling upgrades. Furthermore, a CRM system allows managers or representatives to create ownership and take accountability.
  • Customer Services - A CRM system empowers customers will tool and technologies to simplify case management, conduct knowledge sharing, manage escalations and accounts effectively. This help reduces costs without reducing service quality.

What is the best CRM software?

The most popular CRM software as per need are:

  • Salesforce
  • Overall
  • Zoho CRM
  • Small Businesses
  • HubSpot
  • Very small businesses
  • SugarCRM
  • Startups
  • Less Annoying CRM - Low Cost

How many companies are using Microsoft Dynamics?

As per Microsoft, the approximate numbers are:

  • Microsoft Dynamics AX: 20,000 companies
  • Microsoft Dynamics GP: 47,000 companies
  • Microsoft Dynamics NAV: 110,000 companies
  • Microsoft Dynamics SL: 13,500 companies
  • Microsoft Dynamics CRM: 40,000 companies

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